JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK: https://www.myworkday.com/mohegan/d/inst/1$9925/9925$4197.htmld Position Summary: This position is responsible for providing labor support for various positions supported by the Support Operations department. Responsibilities for Marketing Lead Includes but not limited to: (Can work in Arena Club, Private/Public Events, Consumer Promotions or Players Club) + Conducts event/promotion registration and enters guest information into the appropriate software system + Uses compute software to register guests in a quick and professional manner + Administration of Avatar Event Management System + Effective use of Archtics Ticketing Software, Arena Club Ticketing + Proficient in ACSC, GHS Promotion Tracking System + Knowledge of Sharepoint/Property information screens + Ability to make sound judgments and decisions with dept guidelines + Demonstrates the ability to build a rapport with returning guests + Performs all Marketing Crew duties when needed Minimum Education and Qualifications: + High School Diploma or equivalent + Must be at least 18 years old + Must be able to effectively communicate in English + Previous customer service experience or experience dealing with the public + Good communication skills + Good organizational and multi-tasking skills + Friendly, positive and outgoing personality Training Requirements: + Varies depending on job assignment + Knowledge of department policies and procedures + Knowledge of the property and its offerings + Knowledge of ticket taking best practices and procedures + Knowledge of the arena’s emergency evacuation plan + SMART Server Certification Physical Demands and Work Environment: + Must be able to work on the casino floor with smoke, loud noises, and low lighting + Must be able to lift to 50 lbs. + Must be able to stand, walk and climb stairs for extended periods of time + Must be able to work outside in various weather conditions + Must be able to work various shifts and flexible hours Mohegan Sun practices Native American Preference. "Native American" means an individual who is duly enrolled member of the Mohegan Tribe or duly enrolled member of any group of Native Americans recognized as an Indian Tribe by the Mohegan Tribe, the United States, or the State of Connecticut. + Work Shift: Regular Knock, knock. Hear that sound? That's opportunity! . Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut. What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.