The Event Service Specialist (ESS) is the day-of onsite primary client point of contact for assigned programs and events. This role is responsible for the onsite execution of all program and event logistics, ensuring exceptional client/guest experiences by providing superior customer service for Maritz Business Events Solutions onsite operations. Additionally, you will be responsible for maintaining and auditing assigned internal event spaces.
60% - Event Operation Logistics: Manages all onsite logistics for assigned program/event: transportation, registration, hospitality desk, catering, facilities, activities, technology and executive/VIP handling. Provides guidance and is consultative to clients and guests. Conforms to all corporate, department & performance policies. Assists in problem solving. Anticipates and resolves challenges onsite. Maintains proactive, positive, open line of communication with client to ensure understanding of expectations and client satisfaction. Ensures overall attendee and guest experience is exceptional by demonstrating a high level of customer service.
20% - Internal Event Space Management: Responsible for regularly maintaining and auditing assigned internal event spaces. Demonstrates strong attention to detail by identifying areas that need improvement. Manages running list of maintenance items, submitting request and following up to ensure issue is resolved.
20% - Administrative/Project Support: Manages team resource documents and various projects as assigned by manager.
Qualifications
Bachelor’s degree or equivalent experience required. Strong preference for degree programs in hospitality/event management or equivalent hospitality experience.
Excellent computer skills, knowledge of G-suite tools & ability to learn new technology quickly.
Professional communication, teamwork and leadership skills required.
Must have ability to work with a flexible schedule that could include last minute changes.
Must be able to handle physical demands of the position which may include but are not limited to: extensive standing, lifting, etc.
Must be dependable, flexible, self-directed and able to work with all levels of employees both independently and in a team.
Disclaimer
This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.
ed to this job.
Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more! Part-time employees may qualify for medical, 401k, and paid time off depending on total hours worked. View all details at www.MaritzBenefits.com.
Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.
Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-0335 or by sending an email to peopleanddevelopment@maritz.com.