Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Help create the famous Southern hospitality Charleston is known for! Ranked as a South's #1 Best City of 2022 by Southern Living, Charleston is famous for its picturesque streets and a vibrant hospitality experience! At the Hyatt Place/Hyatt House Charleston/Historic District we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Hyatt Place/Hyatt House Charleston/Historic District can mean for you! Overview The Event Services Manager is responsible for planning, organizing and managing the in-house details for group and local catering (e.g., menus, set-up, etc.) Participate in negotiating menu creation and pricing and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Focus on execution of all aspects of event planning including working directly with customers on banquet event orders (BEOs), receiving guestroom rooming lists, communication to the hotel staff through group resumes, VIP recognition and requesting amenities. Complete walk through of function space prior to events beginning and complete checklist for all events. Duties to include: Serve on site group and catering customers in a proactive manner working with the logistics of group room blocks, food and beverage, event/meeting space, and billing processes. Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner. Maintain & log all client communications via e-mail correspondence and in the Hyatt Sales System (Envision). It is the responsibility of the Event Services Manager to keep in touch with clients through phone calls, emails, letters and personal meetings. Attend the weekly Staff, BEO Review, Sales and Group Pickup Meetings. Work closely with the Sales Managers to ensure client satisfaction. Responsible for prompt handling (within the business day) of customer calls and monitoring the efficient flow of paperwork relative to confirming function details to the client. Organize and lead formal pre-event and post-event meetings for client facing staff (Pre-Cons). Demonstrates ability to deliver banquet event orders on a timely basis (10 days) and ensure accuracy. Have acquired knowledge with the ability to upsell clients, while promoting a level of service parallel to the upscale stature of the facility. Generate “thank you” notes to clients with prompt follow up of negative client feedback as necessary. Able to conduct hotel site inspections and client presentations. Resourceful skills to provide contemporary set-ups, menus, and functions for groups. Ability to produce artistic and innovative menus while working closely with the Executive Chef on pricing specialty menus. Work closely with banquet department on operations and event execution, ability to consistently deliver flawless events. Provide overall direction, coordination, and ongoing evaluation of operations for detailed execution of all banquet event orders. Monitor group room blocks and pick up, generate detailed resumes for the operating departments. Identify operational challenges associated with groups/events and determine how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions. Develop a full working knowledge of the operations and policies of the hotel and applicable departments. Focus on customer satisfaction through Event Service Scores. Must be able to work independently and simultaneously manage multiple tasks, strong organization and presentation skills. Ability to work with outside vendors to ensure client satisfaction for all events/groups. Adheres to Pyramid Global Hospitality established regulations company standards catering/meeting standards and related catering sales metrics. Qualifications Critical Skills: Detailed oriented Excellent organizational skills Ability to work as a team player, but also independently Must have excellent verbal and written communications skills Ability to deliver superior results in a fast-paced environment Prior Catering Sales experience with track record of accomplishments is required. Prefer 3 - 5 years solid Social Sales experience. Prefer experience in Hyatt systems