EVENT SERVICES SUPERVISOR Job Details Job Location Legal Address San Diego Theatres - San Diego, CA Position Type Full Time Description The hiring pay range for Event Services Supervisor $66,560 - $78,000 annual salary. SUMMARY The Event Services Supervisor will manage events at the Civic and Balboa Theatres and provide leadership to the Event Services staff and volunteer Ambassador Corps. Additionally, this role will provide operational and administrative support to the Event Services Management team. This position is integral to the organization’s purpose toCreate Moments That Matterfor our guests, clients, and employees. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. + Act as House Manager for events at San Diego Theatres venues. Perform duties as directed by the Event Services Manager. Conduct events according to San Diego Theatres policies to fulfill the requirements and requests of the client. + As directed, act as primary contact for advance and day-of event requirements with San Diego Theatres’ clients, including but not limited to event producers, presenters, and promoters. Initiate DOS and ensure all departments have necessary information for events utilizing Event Management System (VenueArc). + Provide all necessary information to settle the event and upload information into Event Management System (VenueArc). + Assist the Event Services Manager to hire, onboard, and supervise department personnel to ensure the optimal performance and alignment with San Diego Theatres’ service standards. + Maintain knowledge and operational understanding of San Diego Theatres and the Event Services department’s policies as well as the collective Bargaining Agreement with SEIU and effectively communicate their practice to Event Services staff. + Assist in the development and delivery of ongoing training applicable to Event Services teams. + Collaborate with the Event Services Management team to plan the guest service strategies for events. + As directed, assist the Event Services Manager with the departmental administrative tasks, including but not limited to uniform and equipment inventory management, scheduling, purchasing, and the creation of newsletters and presentations. + Continuously develop personal understanding of SDT Mission, Vision and Values Statements, and effectively communicate their practice and application to the Event Services team. + Complete other duties as assigned. REQUIREMENTS + Developing leadership skills that utilize an advanced understanding of the business in order to impact quality decision-making, cross-departmental collaboration, and results. + Interpersonal skills, with the ability to diplomatically and tactfully resolve difficult and sensitive situations. + Possess exceptional ethics, honesty, and integrity as well as complete respect for confidentiality and the appropriateness of communication. + Availability to work day, evening or shifts including weekends and holidays. + Proficiency in reading and interpreting documents such as safety rules, operating and maintenance instructions, and procedure manuals. Expert ability to write reports, correspondence, and other business-related documents. + Proficiency in the Microsoft Suite of tools. Office365, Microsoft Teams and SharePoint skills a plus. + Expertise in graphic design a plus. + Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. + Ability to understand instructions furnished in written, oral, or diagram form. + Basic understanding of the Americans with Disabilities Act and regulations governing public safety a plus. + Proficiency in solving multiple problems involving varying situations in a fast-paced environment. EDUCATION and/or EXPERIENCE + Bachelor’s degree in hospitality, event management, sports management, or related field, or equivalent combination of education and experience. + Minimum two (2) years of relevant experience in guest services, managing live events and/or personnel management. + Experience managing Union or represented employees a plus. LANGUAGE SKILLS + Ability to communicate concisely in the English language. Bilingual (all languages) a plus. + Ability to speak effectively in front of groups. + Ability to read and interpret documents. SUPERVISORY RESPONSIBILITIES This position assists in the supervision of the Event Services staff, which includes Assistant Chief Ushers and Access Monitors. CERTIFICATES, LICENSES, REGISTRATIONS Professional Certifications a plus. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. When performing the duties of this position, the employee is regularly required to: + The employee must be able to speak, and hear with or without a hearing assistance device. + Modulate voice for effective communication + Climb steps repeatedly + Descend/ascend ramps and inclines/declines + Stand for long periods of time. + Work in a fast-paced, busy environment with environmental conditions such as noise, heights, dark/dim/absence of lighting + Use hands to press, finger, handle and feel tools or objects, reach with hands and arms, talk and hear. + Ability to bend, stretch, reach and kneel. + Ability to lift, hold, and move 25lbs. + Must be able to open theater doors repeatedly throughout shift. + Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Occasional exposure to fumes or airborne particles + Moderate to loud noise level during certain events. Ear/hearing protection will be provided if necessary + Work area is frequently dark, with frequent exposure to bright theatrical lighting IN-HOUSE TRAINING REQUIREMENTS Critical: Sexual Harassment Awareness (Manager), Bravo Orientation, First Aid/CPR Normal: Assisted Listening Device Training, Advanced Front of House Situational Awareness Training