Details

Posted: 02-Sep-25

Location: Ames, Iowa

Type: Full-time

Categories:

Operations Operations - Event Management

Sector:

Collegiate Sports

Required Education:

4 Year Degree

Additional Information:

Employer will assist with relocation costs.

Internal Number: R17665

Are you passionate about creating exceptional guest experiences and leading dynamic teams? The Iowa State Athletics Department is seeking an enthusiastic and organized Event Staffing Specialist to join our team!

In this entry level position, you will be responsible for hiring, scheduling, training, and supervising a large group of guest services employees who support a broad range of sporting and auxiliary events throughout the year. With a strong emphasis on customer service, you will play a key role in ensuring events runs smoothly and leave a lasting positive impression on our guests. This position will also assist event planners by serving as manager on duty at assigned events, will serve as a department timekeeper and student employment expert, and will provide administrative support for event operations. If you thrive in a fast-paced, people-focused environment and enjoy making a difference behind the scenes, we’d love to hear from you.

What you’ll do

Coordinate employment efforts for event guest services staff to include sourcing, interviewing, hiring, training, scheduling, payroll, and performance coaching of in-house staff Serve as liaison with outsourced staffing agencies to ensure adequate event coverage Supervise guest services staff and third-party vendors during assigned live events Maintain and train others on the scheduling system and coordinate all event staff assignments/schedules Assist with effectively addressing event staff performance issues and coaching to improvement Assist in serving as a venue liaison to ensure effective communications and smooth ancillary operations (parking, security, catering, merchandising, ticketing, guest services, sponsorship coordination, media, officials, visiting teams, etc.) Serve as a subject matter expert on Workday timekeeping and hourly staffing and help ensure compliance with payroll Run weekly reports to determine timekeeping and hourly personnel items needing action, initiate research and outreach, handle necessary transactions Commitment to and responsibility for adhering to all rules and regulations of the University, Big 12 Conference, and NCAA

The ideal candidates will have excellent customer service skills, high attention to detail, be process oriented, and have strong database skills. Must be able to exercise sound judgment and discretion. Candidates must have the ability to manage multiple staffing schedules, be a problem solver, possess effective interpersonal and conflict resolution skills, and be highly organized. Candidates are expected to be committed to multiculturalism and working with a diverse clientele.

This job requires the ability to work regularly at assigned evening and/or weekend events; ability to lift and move up to 30 pounds; and ability to work indoors and outdoors in a variety of weather conditions.

Required Minimum Qualifications:

Bachelor's Degree

Preferred Qualifications:

Strong experience with hospitality services and interacting with a variety of constituents.
Experience working events or related operations, especially related to gate entry, parking, and event logistics. 
Experience with personnel hiring, scheduling, and timekeeping for a large part-time work force.

Application Instructions:

To view full job details and to apply visit https://www.jobs.iastate.edu/.  All applications must be submitted on-line in Workday by Sept. 9th to guarantee consideration.

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email eooffice@iastate.edu.

Create a Job Match for Similar Jobs About Iowa State University The Iowa State University Cyclones are an NCAA Division I FBS athletics program and a founding member of the Big 12 Conference. Iowa State began competing in intercollegiate athletics in 1892 and currently sponsors 18 sports. ISU Athletics strives to unite the university community and be a source of pride for all constituents by consistently demonstrating high levels of academic and athletic performance along with professional conduct by its staff and student-athletes. Named the 2023 Entrepreneurial University of the Year for the Americas, Iowa State University is located in Ames, Iowa. But what truly makes Iowa State unique is a rare combination of campus beauty, the opportunity to be a part of the land-grant experiment, and the progressive and innovative spirit of the Cyclone experience. As a public, Land Grant institution, Iowa State enjoys a world-renowned reputation for its excellence incorporating entrepreneurial initiatives throughout the university and prioritizing entrepreneurship and engagement in higher education. More than 30,000 students are enrolled at ISU and are served by over 5,000 dedicated faculty and staff who are committed to providing an outstanding all...-around experience for all Cyclone students. With a population of more than 65,000, Ames offers cultural, recreational, educational, business, and entertainment amenities more common in bigger metros. Centrally and conveniently located in the heart of the Midwest and Iowa, Ames is located 30 minutes of Iowa’s state capital, Des Moines, and is known for its robust, stable economy, flourishing cultural environment, comprehensive medical care, top-quality schools, acres of parks and recreational opportunities, and of course as the home to Iowa State University. In 2022, Ames was ranked one of the “Top 100 Best Places to Live” by Livability, No. 1 “Best States to Retire in 2021” by MoneyRates, No. 21 “Most Livable College Towns” by SmartAsset, and No. 5 “Best Iowa High Schools” by US News & World Report. Show more Show less Connections working at Iowa State University https://ncaamarket.ncaa.org/jobs/21634141/event-staffing-specialist Return to Search Results