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Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Salesforce Event Technology team is constantly transforming the company’s portfolio of customer-facing events: from free one-day World Tours to multi-day paid events such as Tableau Conference, and Dreamforce. How? As one unified team, we bring technologists, product managers, program managers, and a team focused on event operations to plan, build/configure, deploy, and measure technology that powers the event experience - whether it’s in-person or broadcast on Salesforce+.

The Event Technology Operations team works hand-in-hand with Salesforce event teams and Event Technology product managers to pilot and deploy the latest event tech innovations. And then scale those innovations so they can be used at as many events as needed.

*The Role*
As an Event Technology Manager, you’ll be responsible for deploying and continually improving the event tech solutions used for successful delivery of our single-day free and multi-day paid events. Your primary stakeholders will be the event leads from our strategic events team and global field marketing teams.

Partnering with the events team, you’ll confirm the right tech is scoped for the best experience, work with agency and vendor partners to configure it, test the heck out of it, and watch it light up onsite to create an amazing attendee experience. 

In the dynamic world of events, you’ll listen for changes being requested in one area of the event and think through how that may impact the integrated solutions. With curiosity and strong communication, you’ll identify potential issues before they materialize - or - see opportunities where 1 + 1  can = 3.

Beyond traditional registration, agenda building, and onsite experiences, the tech we often deploy includes  (but, because we keep innovating, isn’t limited to):
- AI agents.
- AI-generated summaries.
- Employee event staffing.
- Meeting programs (e.g., 1-on-1 expert meetings).
- Personalized mobile app experience.
- Peer-to-peer attendee networking.
- Sales team experience.

*Your Impact*
Success comes in the form of happy stakeholders and attendees - mainly each time the technology is successfully used to support an event milestone (i.e., registration, agenda builder, mobile app launches, etc.). Lowering risk, creating repeatability, and improving upon operations will also score you big points.

Picture yourself doing the following, as these things are the core responsibilities of the job:

Planning
- Aligning with event stakeholders on the scope of the technology to be deployed.
- Gathering the required information from event stakeholders to properly configure the technology to meet their expectations.

Enablement
- Being an expert in the technology and how it can be applied against the event experience objectives.
- Enabling stakeholders - from ensuring they know what the tech can and can’t do, to helping them understand what will be required of them.
- Making the complex sound simple and easily understood.

Configuration
- Working within and across event tech systems and with our agency partners to ensure the technology is configured to spec.
- Leveraging and improving upon event tech templates.
- Weighing and clearly articulating the risks to making configuration changes when the pre-event or onsite experience is live.
- Ensuring downstream systems are receiving complete and accurate information.

Risk Reduction
- Ensuring pre-launch and pre-event test plan objectives cover the relevant risks.
- Working with event stakeholders to obtain sign-off on pre-launch testing plans before relevant launches (e.g., event registration, agenda builder, mobile app).
- Monitoring risks and triaging issues pre-event and onsite.

Troubleshooting
- Prioritizing risks and issues to be managed based on their likelihood and impact.
- Working with event tech vendor partners to resolve issues.

Onsite Leadership
- Traveling to the event location several days early to work with agency and vendor partners to ensure technology is set up and ready for first use.
- Facilitating onsite end-to-end walkthroughs of event technology.
- Acting as a point of contact for technology-related status, risks, and issues.

Continuous Improvement
- Measuring and helping stakeholders understand the health of the tech offerings within your focus.
- Using post-event metrics and stakeholder feedback to improve the solution.
- Working with the Event Technology Administrator to make platform-wide improvements.

*Minimum Requirements*
- Experience with event technology platforms (RainFocus strongly preferred).
- Project management and operations experience for medium to large projects.
- Excellent communication skills with the ability to differentiate styles and mediums depending on the audience.
- Ability to adapt to changing priorities while managing a high-volume of event execution responsibilities.
- Willingness to travel onsite to event locations (up to 25%).

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

For Washington-based roles, the base salary hiring range for this position is $128,300 to $176,500.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.