The Event Ticket Coordinator will be part of a team responsible for the administrative and technical duties related to the ticket management of concerts and family events held at the Amalie Arena, Yuengling Center, and Raymond James Stadium. The Event Ticket Coordinator will also be responsible for overseeing and directing Frontline ticket office staff on both event nights and regular business hours. This position will ensure excellent, efficient, and professional ticketing and sales services for both Amalie Arena and the Yuengling Center.
Essential Duties & ResponsibilitiesSetup of concerts and family events on Ticketmaster’s Host and Archtics SystemsWork with Event Booking and Marketing on scaling and preshow set upWork with show promoters on setupDirect communication with various promoter and tour representativesPrepare all settlement reports on event nightPrepare daily sales reports and depositsBalance all sales and cash receipts on a daily basisHandle customer service issues on event nightsProcess incoming promoter and internal requests for events and showsOversee all ticket delivery (mobile, print and mail/will call) for eventsParticipate in organizational and department personal development activitiesPerform other duties, as assignedSupervisory & Management ResponsibilitiesTraining and development of event night supervisorsGame/Event ResponsibilitiesEvent Night Responsibilities: YesApproximate number of events worked per year: 30-40QualificationsBachelor’s Degree required1 – 2 years’ experience working in ticket operationsTicketmaster and Archtics experience requiredExcellent customer service skills and organizational skillsAbility to appropriately handle confidential matters and informationAbility to work independentlyStrong attention to detail, excellent planning skills and ability to meet deadlinesExcellent written and verbal communication skillsAbility to build strong and collaborative relationships with their team and business partnersAbility to work long hours, weekends and holidays while prioritizing multiple tasks in a deadline driven environmentProficiency in MS Office products (Outlook, Word, PowerPoint and Excel)Ability and willingness to work at Amalie Arena, Yuengling Center, Raymond James Stadium, and other venues.Willingness to work a flexible schedule based on the changing priorities of the departmentWorking ConditionsAbility to work efficiently and effectively in office and arena environment that can be exciting, loud and distractingThis is an onsite role; flexibility to work a minority of time remotely.Ability to work extended hours including late nights, holidays, and weekends as neededAbility to lift/carry/move up to 25lbsAbility to work in cold/hot indoor and outdoor temperaturesAbility to work in areas that can become crowded with equipment and/or peopleAbility to move comfortable throughout the arena with minimal accommodationsAbility to work comfortable around special effects including, but not limited to: haze, strobe lights, lasers, etc.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.