We are\r\nlooking for a Service Manager who will own and deliver medium scale services or\r\nwill take ownership for part of a large service (Monitoring and Event\r\nManager) and other ITSM processes under the direction of\r\na senior service manager, to client and Sopra Steria cost, risk, quality and\r\nservice performance targets.

This is a\r\ncritical role in support of one of our secure accounts and the applicant should\r\nhold an active NSV level at Security Check (SC) or above. The position will\r\nultimately require the post holder to hold Developed Vetting.

The role\r\nis a full-time on-site role based ultimately from our Farnborough office from\r\nQ1 of 2025, but before that our Newbury office. You will be required to take\r\npart in the Service Management Duty Manager on call-rota.

If you\r\nare mission focused and looking for an opportunity to make an impact and drive\r\nthe success of one of our key accounts, read on.

What you will be doing:

Supports strategic revenue growth by managing services, showcasing Sopra Steria’s offerings to drive business growth and improve client satisfaction. Ensures new/transitioning services are fit for purpose with minimal impact. Defines and agrees service scope with clients. Implements performance indicators to monitor service delivery against SLAs and demonstrates efficiency. Ensures services meet contractual requirements, takes corrective actions when needed. Drives continuous improvement, reduces costs, and enhances productivity. Manages partners, suppliers, and mitigates risks. Ensures compliance with security standards. Champions industry-standard methods and fosters skill development within the team while providing effective leadership and performance management.

What you will bring:

Understands service delivery models.Relevant sector experience.Self-driven, enthusiastic about making a difference.Effective time management and adept at chairing CAB’s.Takes accountability and ownership for delivering good service.Partner management and communication.IT services background.Professional SM qualification such as ITIL4 (foundation).

It would be great if you had:

Professional SM qualification such as ITIL4 (at specialist level or above).Customer Experience Management (CXM & XLAs).Knowledge of Agile ways of working.

If you\r\nare interested in this role but not sure if your skills and experience are\r\nexactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent
Location: Farnborough and Newbury\r\n– on-site 5 days a week
Security Clearance Level: holding live SC\r\nclearance, eligible for DV clearance
Internal Recruiter: Lee
Salary: up to £65,000 base
Benefits: £5400 Car Allowance, 25 days annual leave\r\nwith the option to buy extra days, Private Medical Insurance, Life Assurance,\r\nPension, and 3% (of basic salary) flexible benefits fund.

Although\r\nthis role is advertised as full-time, we believe that flexibility at work can\r\npromote work/life balance, increase your motivation, reduce stress and improves\r\nperformance and productivity. We support different ways of working and can\r\noffer a range of flexible working arrangements. So, if you’re interested and\r\nneed to work flexibly, we encourage you to apply and talk to us about what\r\nmight be possible.

Loved\r\nreading about this job and want to know more about us?

Sopra\r\nSteria’s Aerospace, Defence and Security business designs, develops and deploys\r\ndigital solutions to Central Government clients. The work we do makes a real\r\ndifference to the client’s goal of National Security, and we operate in a\r\nunique and privileged environment. We are given time for professional\r\ndevelopment activities, and we coach and mentor our colleagues, sharing\r\nknowledge and learning from each other. We foster a culture in which employees\r\nfeel valued and supported and have pride in their work for the customer,\r\ndelivering outstanding rates of customer satisfaction in the UK’s most complex\r\nsafety- and security-critical markets.