Position Summary:
Provides professional client services support in the planning, organization and management of events within the facility, and monitoring the logistics of these events, and all event coordination tasks after events are booked through the conclusion, by performing personally or through subordinates the following duties:
Essential Duties and Responsibilities:
Meets with client groups to plan and organize assigned meetings and/or events.Coordinates activities with the various service contractors for assigned meetings and/or events.Guides clients in preparation of events by interpreting and explaining contract provisions, policies and procedures.Keeps clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details.Prepares cost estimates and monitors final billing.Provides clear, concise, and timely communication of detailed requirements to operational departments. Assists in scheduling operational set-ups to provide equipment or services needs. Assists in training event services staff.Serves as primary liaison between clients and facility departments.Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events. Follows-up on all client requests, concerns, and problems.Attends appropriate planning, organization and other event and facility meetings in support of facility operations.Serves as manager on duty as required.All other necessary duties as assigned.Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Bachelor’s degree (B.A.) from four-year college or university
1 to 2 years related experience and/or training
Or equivalent combination of education and experience
Working knowledge of the principles of facility management, services and equipment for a similar facility
Skills/Aptitudes:
Excellent organizational, planning and interpersonal skills
Good written and verbal skills
Ability to prioritize multiple projects
Demonstrate problem-solving and communication skills
Supervisory experience preferred
Professional presentation, appearance and work ethic
Computer Skills:
To perform this job successfully, and individual should have some knowledge of computers.
Other Skills and Abilities:
Ability to work under limited supervision and to interact with all levels of staff, including management. Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends and holidays.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be required to work both indoors and outdoors as required by the function. Must have the physical ability to maneuver around facility(ies), at times, walking and/or standing up to 8-10 hours daily.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASMGlobal is an Equal Opportunity/Affirmative Action employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply. VEVRRA Federal Contractor.
Applicants that need reasonable accommodations may contact
Tracey James
Human Resource Manager
318-841-4000
ASM Global/Shreveport Convention Center
400 Caddo St.
Shreveport, LA 71166-1774