Job objectives and responsibilities
· Deliver a five start VIP front of house service to a newly refurbished corporate building within central London.
· To live and breath our client VIP Customer Service Strategy and to be a role model of that Strategy.
· Consistently drive performance and introduce best in class working practices.
· To ensure guests receive a warm welcome to MMC in compliance with the MMC Security Policy, building
requirements and Health and Safety Regulations.
· To take pride In your appearance, presenting yourself in a highly polished and well groomed fashion at all times
in accordance with MMC grooming standards.
· To ensure that the correct uniform is worn, pressed and cleaned regularly and that the uniform policy is
adhered to at all times.
· To be knowledgable of local transport information and amenities such as restaurants and
Main duties
· Prebooking and arranging all access requirements for all events.
· - Manage the booking of local large meeting rooms at Vodafone Group HQ
· - Coordinate and schedule events in the designated large meeting rooms ensuring the space is appropriate for meeting specifications
· - Maintain accurate records of room bookings and event details
· - Communicate effectively with internal stakeholders to ensure smooth coordination of room bookings and events
· - Assist the Facilities team with any room setup or logistical support needed for events
· - Handle any adhoc tasks related to room booking and event management as assigned by senior management
· Ensure H&S requirements are considered for all bookings
· Attend and participate in team meetings and training courses as required
· Contacting all events hosts/bookers 48h prior event to finalise details of all events and check the last minute changes and requests, confirming AV, catering, set up, access requirements and signsge.
· Booking appointments to show the facilities and events space for future events. Complete events space
showaround.
· Meeting the key personnel at the beginning of each event and ensuring that every aspect of the day is checked and delivered.
· Each event to be followed up by feedback request on what went right and areas of improvement for future events.
· Consulting with the senior management team and colleagues regarding event strategy, objectives and program goals; making recommendations to achieve maximum impact for minimal spend.
· Creating timelines, organising planning meetings, interfacing with business partners (ie. relationship management, product, marketing).
· Act as the primary contact to the event organiser (client), and co-ordinate event briefing with relevant internal departments, such as Hospitality Services, Front of House, Floor Mangers, AV, Engineering and 3rd party suppliers such as; Landlord, Security and Catering.
· Organising and displaying required signage for events.
· Collaborating with MMC's Marketing and Communications teams to ensure appropriateness of branding, including presentation content.
· Carry out necessary venue risk assessment and provide H&S guidance to clients.
· Developing success measures and evaluate all major events against objectives; recommending areas for improvement.
· Liaising with the Catering team to ensure food service is timely and as ordered, taking care of special requests and guests with allergies.
· Communicate on a daily basis with all departments to ensure all details for the events are correct and to communicate to all departments any last minute changes.
· Act as an information point in all aspects, maintaining a current working knowledge of the business to assist with queries regarding Tower Place and the surrounding area, connecting individuals and departments as necessary.
· To report all building issues and faults, using the Aria app tool and escalating urgent issues via the appropriate service lines.
· To enthusiastically support colleagues across the team and at all levels, promoting and sharing best working practices, operating as part of the “One Team” culture across all supplier interactions.
· Be flexible in your approach to maintain the standards required as a Signature employee, receiving objectives and projects from service line manageers as required.
· Be familiar with all fire, emergency and health and safety procedures that apply to the site acting as Fire Marshall in case of evacuation.
· Provide monthly statistics to service line managers.
· Provide written feedback to service line managers received from clients.
To cross train with other service lines as part of ongoing development and offer support.
Person Specification
· Experienced in delivering VIP customer service in a corporate / hospitality/events enviroment
· Customer Service, Events / Hospitality based qualification
· Strong communication skills (both written and verbal).
· Competence in computers and software packages including MS Outlook, Word, Excel and PowerPoint.
· The ability to interact confidently with all levels of business and guests.
· Proactive and forward thinking approach to work, demonstrating adaptability and a desire to improve on existing working practices.
· Strongly self motivated individual possessing a can do attitude and a drive to learn.
· A positive, outgoing personality looking to be part of a strong and established team.
Health and Safety responsibilities
· Follow Group and company policies and procedures at all times;
· Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
· Use all work equipment and personal PPE properly and in accordance with training received;
· Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Information Security
· Ensure compliance with Mitie's information security procedures in all activities;
· Proactively identify and report security risks to your manager;
· Report actual and suspected security incidents;