Design Researcher, EverPro – REMOTE/IN OFFICE (Toronto) 

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 685,000+ customers.  As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Fitness & Wellness industries. 

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en 

We are looking for a Design Researcher who will research, analyze and share insights about the attitudes and behaviors of customers that currently use EverPro solutions, as well as those who don’t yet but might in the future. You will be responsible for all research activities that allow us to understand the problem, learn about people, gain empathy, generate insights, and test new ideas. You will plan and execute research using qualitative and quantitative methods, analyze results, and synthesize insights in close collaboration with multidisciplinary teams.

As a Design Researcher, you are expected to represent depth in the craft of design research: as an individual contributor, and as a mentor and guide for colleagues in other roles. You will often be the backbone of a research project from beginning to end. You will plan, prioritize, and deliver design research activities autonomously, in the context of interdisciplinary projects. Reporting to EverPro’s Design Director, you will be instrumental in shaping the research practice at the EverPro product portfolio level. Your work will impact tactical initiatives for individual software solutions, but also EverPro-level strategic product evolutions like our integrated customer journey and cross-solution features. 

Responsibilities: 

Be the go-to person for all things customer research & discovery related 

Work across product, sales, customer success, customer support and other teams to scope, design, and execute impactful design research initiatives; 

Drive exploratory and evaluative research initiatives, some that address strategic questions around customers, non-customers and/or new product opportunities and others that address more tactical-level questions around the impact and usability of specific product iterations; 

Use both qualitative and quantitative data to generate insights and opportunity areas for further exploration 

Communicate research findings to diverse audiences through presentations and written analyses and other stand-alone research artifacts; 

Help others understand and use design research methods in their daily work, bringing conviction and helping drive culture change across the organization 

Build strong collaborative relationships across teams within the company, including product, marketing, design, sales, engineering, customer success, customer support, and executives. 

Skills and Experience needed for success in this role: 

8+ years of professional design research experience (although you might have had different job titles) 

Highly developed research skills, demonstrated in your portfolio of recent work 

Strong understanding of the strengths and shortcomings of different qualitative and quantitative research tools and methods; 

Experience driving or participating in design sprints or similar processes designed to rapidly de-risk and explore hypotheses about how to respond to a problem or opportunity; 

You can ruthlessly prioritize your work to drive the most impact across EverPro 

Ability to parallel track multiple discovery/research projects 

Confident presentation and storytelling abilities 

Experience collaborating in multifunctional teams as the research lead 

Must be comfortable in dynamic and sometimes ambiguous work situations 

Strong initiative, keen attention to detail, and complex problem-solving abilities 

Highly autonomous, entrepreneurial and self-motivated 

Experience integrating design research into software development 

Excellent verbal and written communication skills 

It would be a bonus if you have: 

A university degree in a relevant Design, Technology, or Social Science discipline 

Experience in SaaS and/or native mobile application environments 

Experience doing research in the home improvement / home services industry 

Where:
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in Canada – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.  

Benefits & Perks:

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid 

Robust wellness benefits, including an annual wellness stipend 

Flexible and generous (FTO) time-off 

Employee Stock Purchase Program 

Registered Retirement Savings Plan (RRSP) with 4% company match  

Continued investment in your professional development through Udemy 

Compensation: EverCommerce is committed to equal pay and transparency. The annual base salary range for this position is $100,000 - $110,000 CAD Per Year, plus bonus. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. EverCommerce considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions. 

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!