In this role, you will:

Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication Perform routine tasks such as answering inquiries, resolving problems, and providing a best in class customer experience while adhering to work guidelines, policies, and regulations Regularly receive direction from management, escalate questions and refer more difficult issues to staff Perform research to resolve moderately complex customer issues including communicating with other departments for issue resolution Interact with experienced representatives on difficult issues Be responsible for coaching new hires and less experienced staff Respond to inquiries and issues from customers