This manager will be primarily responsible for the roll-out of Everyday Leadership programs in the Philippines. This will include the pop-ups and the belts scheduled for cascade to non Customer Solutions sites (TCP, ROHQ). This resource will be a trusted subject matter expert that works with Operations heads. The incumbent will observe, evaluate, and provide feedback to supervisors, managers, and senior managers. The position is responsible for development and integration of performance management programs and multiple related projects to achieve strategic business objectives.

Provide expertise in the planning and facilitation of organization development initiatives and people leadership concepts and methodologies

Create an inclusive environment which embraces and derives value from diversity and change

Continually conduct needs assessment to design strategic development interventions

Help implement the Masters coaching program and structure in the ROHQ and Supply Chain space

Attend, observe and facilitate regular coaching and leadership sessions to develop leaders

Facilitate or coach to the implementation and education on new tools and resources available to management and employees

Collaboratively develop and conduct surveys to identify training needs based on projected production processes, changes, and other factors

Manage multiple cross-functional learning and performance support projects

Hold stakeholders accountable for actions, or lack thereof, in the implementation and development of new tools and processes

Counsel stakeholders to solve problems and remedy issues of decreased productivity and efficiency

Ability to provide and receive constructive feedback in order to address opportunities, course correct and drive performance

Strong relationship building and influencing skills at a variety of levels

Qualifications:

Bachelor’s Degree

5+ years people leadership or training experience a plus

3+ years’ experience with administrative duties including submitting IT tickets and managing data

Experience with Microsoft Office Suite and Zoom

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups

Proven ability to work in ambiguous environments with little concrete direction

Implement performance measurements on training effectiveness

Proven ability to adhere to regulations and standards quickly with little training

Preferably with knowledge of Asurion principles and processes for providing customer and personal services

Must have the willingness and ability to travel to Calamba and BGC. Required to be in Calamba site every Tue-Wed-Thu.

Excellent organizational and problem-solving skills

Advanced facilitation and coaching skills, using both English and Filipino languages