Employee Experience (EX) is the sum of all the touchpoints and moments that matter between employees and their employers. It sits at the heart of delivering superior customer experience and is key to our clients’ success. WTW is the leader in Employee Experience.
We have the unique ability to use insights to drive impact. This means we ground everything we do in a deep understanding of what people care about – what makes them tick, what’s inhibiting change, what really matters. And we use that to fuel their Employee Experience, shaping high-value, high-impact people solutions – and delivering them in a way that sparks behaviour change and drives business results.
Our people come from diverse backgrounds and bring a range of skills and capabilities – we’re insights masters, change catalysts, storytellers, culture shapers, organisation strategists, digital champions and more. Our colleagues know the power of bringing these capabilities and our offerings together to develop and execute high- impact solutions for our clients’ most complex challenges.
Together, we’re all about powering ambitions - of our colleagues, our clients and their people.
The Role
As an Associate within Organisation Insights & Change, part of our Employee Experience business, you will be a key contributor of insights to the development of our strategies and related deliverables that support our Employee Experience work.
Your work portfolio will include a range of other topics that may include wellbeing, culture, organisational transformation and pension and benefit communications. You will support various project managers in the GB&I EX/Organisation Insights & Change team with a focus on delivery and managing the day-to-day relationship with the client. You may act as project manager on smaller initiatives and projects.
You will be responsible for drawing on your imagination, creativity, project management and problem-solving skills, as well as your ability to analyse information, develop conclusions and present content through clear, well- written communication in a variety of media formats.
The expectation is that the successful candidate will have the ability to organise and prioritise their time effectively in a methodical and structured manner. They will be a team player, utilising excellent communication skills as well as being able to work independently to deadlines.
• Develop insights related to employee experience risks and impacts, and communicate those insights clearly and succinctly
• Take insights gathered through our work and support other project managers and sellers across the broader EX business in integrating these into their client work across the EX spectrum from pension and benefit engagement, wellbeing, culture transformation, Total Rewards engagement, organisation
transformation and the future of work.
• Support the delivery of insights software administration projects (pulse, virtual focus groups and other) by developing relationships with clients, suppliers and project team members to coordinate the logistics of the day to day running of their projects. This will include understanding organisational hierarchies/matrix structures and helping set-up surveys and reporting structures that align to each unique organisation.
• Support for design and set-up of employee perception questionnaires, support for translations, printing / on-line set-up, distribution and return of questionnaire materials will also be required.
• Understand what is required to deliver on client and team expectations through effective communication.
• Contribute to the preparation of materials for presentations and client training workshops, as required.
• Work with project managers to create project plans and other project documents to agreed project methodology, ensuring that they reflect realistic timescales and project resourcing requirements.
• Monitor project status on a daily basis, keep the project plan up to date, and discuss changes or issues with the project team and suppliers as soon as they arise.
• Oversee the production of all data reports and distribute to the correct recipients.
• Apply all quality control procedures and ensure that high standards of quality are maintained.
• Ensure that timesheets for client billing are submitted in a timely fashion.
• Manage time effectively to help the business meet its financial targets.
• Develop technical knowledge and skills across a variety of industries and human capital areas.
• Take EX insights gathered through your own and others’ work and use these to deliver measurable results for clients.
• Effectively present client deliverables at client meetings and help the project team build trusted advisor relationships.
• Contribute to the development of intellectual capital, including new tools, solutions, and approaches around Employee Experience.
• Identify opportunities to further develop technical knowledge and skills across a variety of industries and human capital areas.
The Requirements
• Ability to draw conclusions from data in a logical, systematic way and communicate these effectively.
• Motivation to improve the employee experience shown through knowledge of current Employee Experience trends, marketing and technology (digital and social media), and proven ability to apply that knowledge to client-focused solutions.
• Appetite to develop working knowledge of a number of different software applications
• Experience handling HRIS is a bonus as managing, cleaning and uploading organisational data is the cornerstone of our results reporting platform.
• Experience of Microsoft Excel a plus
• Professional presence with solid written, web and oral communication skills, demonstrating creativity and technical expertise
• Ability to manage competing priorities and carry out well-defined assignments according to established guidelines with little to no supervision
• Solid project management, analytical, and relationship-building skills
• Understanding of agile principles and design thinking
• Availability to travel on an as-needed basis.
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.