Oracle is making huge global investments to deliver the most open, secure, reliable, and transformative Cloud platform to help our customers through their generational shift to the cloud. We are reengineering our vast array of software and hardware assets and retooling our sales and engineering practices. With Oracle’s deeply innovative culture, unique track record of delivering most popular software platforms and its unparalleled ability to maintain a pulse of the enterprise customers – we are the only company on the planet that is delivering the most compelling services at every layer of the cloud.

Inside Oracle – we are fast-growing; fast moving engineering and product group focused on delivering Oracle’s next generation infrastructure-as-a-service platform. We are on a mission to deliver a massively scalable global infrastructure cloud platform that is a hallmark of innovation, reliability, and efficiency. This platform will show our customers the promise of infinite, on-demand, globally scalable infrastructure capacity that they can use to deliver efficient, productive, and compliant services to their customers.

The Oracle Cloud organization is looking for a Database Cloud Specialist to be customers advisor, guiding trough the best practices and supporting customer in different situations: Adoption, Crisis, Knowledge Exchange, Customer Advocate inside Oracle. The Technical skill are just one part of the role, the need is also having customer centric, behavior like owner and always putting the customer at the center.

Skills:

Being an enabler for the customer, supporting, leading, and coordinating technical actions and analysis in conjunction with Oracle internal structures and other customer support teams.

Oracle Database: Exadata; 11G; 12c; 19 / Important: Autonomous Database – ADW and ATP is a differential.

Backup/Restore (Rman; Datapump, Transportable Tablespace)

Oracle Database Migration: Upgrade from older versions to newer Database Versions

Database Migration from On Prem to Cloud

Database Performance Troubleshoot (AWR, ASH, TFA, exachk, oswatcher, Operational System performance tools, SQL Tuning, and alert logs review).

Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and thoroughly, using peers and internal resources as applicable.

Knowledge in Operating Systems: Linux, AIX, Solaris

Golden Gate (Migration and Troubleshoot)

Patch Apply – Mainly in Exadata Environment

Oracle RAC (11G, 12C and 19c)

Oracle Data Guard – Implementation & Troubleshoot

Experience in a 24x7 operational services or support environment

Must have customer service aptitude and maintain customer focus.

Strong technical acumen, communication, and interpersonal skills 

Strong Communication, Presentation, and speaking skills.

Strong Data Center, Infrastructure, and IT Operations Exposure

Fluency in Portuguese and English is required - Spanish is a differential (written and spoken)

Easy communication not only technically but also at executive level

Main Activities:

              Be a Technical Advisor for the customers.

              Driving customers through the Database/OCI Best Practices

              Help customers in identify technical improvements.

              Help customer adoption new Oracle tech (Exadata, Database Newer Versions, Cloud, etc.)

              Customer Centric, behavior like owner

              Support customer in troubleshoot (different scenarios)

              Support in communication with Oracle Support Team

              Lead critical Situations.

              Communication: Tech and Executive Level

              Meetings and Cadence with clients

              Strong Teamwork

Career Level - IC3