About The RoleAs an Exceptions Specialist/ AP IC, you will act as a liaison between the warehouse and customer service by performing the following duties. You’re also responsible for the management of exceptions from daily activities.

What You Get To Do Everyday

Order SLA Issues

Customer Returns & Consignor Return Issues

Investigate Aging RTC

Manage Packsize & Autobagger order issues

Manage un-batchable report and investigate orders

Manage ZenDesk Tickets

Assist Customer Service with Customer Inquiries

Assist pickers with order issues as needed

Must be able to navigate through Dior.  Looker experience is a plus

Must have knowledge of Google Docs

Keep leadership team and customer care updated as necessary

Other duties as assigned

AP IC Roles:

Manage Buyout process and reduce shrink

Investigate count on hand and all inventory related issues

Manage Damages & Repair

Manage RTS for Consignors

Manage Donation process

Manage Mis-ship process for customer and consignors

Manage Zendesk Tickets

What You Bring To The Role

Minimum Requirements:

High School or G.E.D. completion

Strong verbal and written communication skills

Strong critical thinking skills

Ability to think quickly on your feet

Accuracy and attention to detail are important

Must be punctual and available to work overtime as needed

Must be able to lift heavy boxes up to 50lbs and stand for extended periods of time

Preferred Requirements:

1-2 years experience at an eCommerce facility preferred

Compensation, Benefits, + Perks

$50 in monthly food credits to apply to snacks and meals that are available for purchase on site

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid parental leave

18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays

State of the art, climate-controlled warehouse facility

The expected hourly rate for this role is 17.5-17.5. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.