Come and work with us.

 

We are looking for a talented English Trainer to be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions, as also measuring the efficiency of each training process and improve metrics.

 

As a Trainer in this project, your daily responsibilities will include:

 

 Identify training needs by evaluating strengths and weaknesses Translate requirements into trainings that will groom employees for the next step of their career path Build annual training program and prepare teaching plans Develop or oversee, training roadmap/modules, classroom handouts, instructional materials, aids and manuals Direct structured learning experiences and monitor their quality results Acclimate new hires to the business and conduct orientation sessions  Deliver the training content through various channels/ mediums. Ensure self-paced training courses are completed Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior Periodically evaluate ongoing programs to ensure that they reflect any changes Stay abreast of the new trends and tools in employee development Serve as a single point of contact for all product training and documentation needs  Creates learning experiences that equip new and long-term associates to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching. Creates and maintains a positive learning environment. Modifies and presents training programs for representatives/agents. Maintaining project training documentation Tracks and analyzes training programs by examining agent performance. Recommends changes to training programs, correlating them with KPIs.  Provide exercises and activities that enhance the learning process Stays informed about client processes and recommends program changes where appropriate Perform any other reasonable duties that may be requested by the Client or Direct Managers Take responsibility for own personal development.  Understand and comply with all regulatory, fair-trading and competition rules and adhere to Health, Safety and Security responsibilities. Attend trainer meetings ‎

To succeed in the role, you will need to have:

 

Native or Proficient level of English (mandatory) Good organization/ time management skills Ability to work with a variety of people from diverse backgrounds Ability to make fair and consistent judgments and decisions Ability to solve problems and offer suggestions Ability to influence behavior Ability to adhere to all organizational policies and procedures Ability to give constructive feedback to the agents which lead to performance improvement Counseling skills Must hold EU citizenship or valid work permit for Portugal Be a local candidate or willing to relocate to Lisbon, Portugal  Availability to work from our site in Sete Rios Availability to work from 9 AM to 6 PM Monday to Friday

 

Other details: 

 

Training start date: May 19th Education and experience. Minimum of 6 months working in BPO production or comparable customer service  Should be at least one certified/finalized professional education Previous teaching or coaching/training experience would be an advantage

 

Benefits.

 

Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture

 

Go further with Foundever™

 

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

 

Apply today!