Job Description Coordination of Benefits is the process insurance companies use to determine how to cover your medical expenses when youre covered by more than one health insurance plan. This process clarifies who pays what by determining which plan is the primary payer and which is secondary. As a Recovery Resolution Analyst within our Coordination of Benefits team, you will support the growth of our markets, membership, and COB opportunity within a production environment. In return, you'll discover the impact, resources, backing, and opportunities that you'd expect from a Fortune 5 leader. This team supports Post Pay and Prepay savings via hospice and other related COB data source processes. There are currently about 50 team members. You will be responsible for completing COB investigations per the documented process as well as: - Understand and navigate National Association of Insurance Commissioners (NAIC) and Medicare order of benefits rules - Perform online Eligibility verifications - Outbound phone calls to Other Insurance Carriers, providers, and/or members 75% of the time after the first 3 months - Update Core operating system (Facets) - Update and track results via Excel spreadsheets - Adhere to a 3.5-6 volume/hour (vph) metric This position will have a 1-week training program. The Business Analystss and Senior Representatives will be guiding them through the formal process. The training sessions are typically 9-2:30 EST, with work to do prior to and after each session. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - Ability to work 8am-4:30pm EST, would accept 7-3:30 or 9-5:30 but would need to be consistent and the same schedule daily. - Knowledge of NAIC and Medicare guidelines - 2+ years Coordination of Benefits experience - 2+ years working in a call-center (inbound / outbound) environment - 2+ years reading, interpreting, and following complex process documentation - Basic Office (Excel, PowerPoint, Visio) experience Excel experience - 2+ years Community and State (C&S) experience - 2+ years Employer and Individual (E&I) experience - 2+ years Medicare and Retirement (M&R) experience - OCSP, CSP, or Sierra Facets platform knowledge and experience null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.