About You As a Senior IT Executive within the Corporate IT sub-unit, you will play a crucial role in both maintaining and advancing our IT infrastructure. Your main responsibilities will involve comprehensive IT Asset Management and the provision of high-level support for end-user computing devices, alongside efficient resolution of incoming service tickets. Your Day-to-Day IT Asset Management (50-60% of time): + Masterfully manage and track assets using our Asset Tiger system, ensuring accurate lifecycle oversight. + Conduct detailed monthly audits of in-store devices to confirm inventory accuracy and completeness. + Maintain up-to-date, precise records of asset movements, reflecting real-time statuses. + Coordinate the setup and recovery of IT equipment for new hires and departing employees to minimize operational disruptions. Ticket Management (40-50% of time): + Resolve incoming IT support tickets via Jira efficiently, prioritizing based on urgency and impact. + Provide level 3 technical support for a range of end-user devices, including troubleshooting complex issues in collaboration with the IT team. + Enhance response times and the quality of IT support services by working closely with other IT team members. Audit and Compliance: + Perform regular IT audits, both on-site and off-site, ensuring adherence to company standards and regulatory requirements. + Manage onboarding and offboarding processes effectively, overseeing all IT-related aspects. Additional Responsibilities: + Support a full spectrum of IT activities related to end-user devices such as notebooks, mobile devices, and printers. + Liaise with vendors and third-party service providers to ensure service quality and compliance. + Collaborate extensively within the larger IT Service Operations Unit to support broader operational needs. + Undertake other tasks as required by the department and operational demands. Your Know-How + Excellent organizational and project management skills. + Strong communication and interpersonal skills, capable of working effectively with cross-functional teams. + Ability to manage multiple tasks and priorities in a fast-paced environment. + Proficient in ITIL and IT service management platforms. Qualifications + Bachelor's degree in Information Technology, Computer Science, or a related field. + Minimum of 5 years of experience in IT operations, covering the full spectrum of IT end-user device support services. + Proficiency in IT service management software and ITIL best practices. + Demonstrated experience in the management of IT assets, including tracking, auditing, and comprehensive reporting. Other Information + Reporting Manager: Senior Manager, Workplace Technology + Working Hours: 9am – 6pm, Mon – Fri + Working Location: HQ, KYM tower with weekly visits to Ascent.