About You

As a IT Executive within the Corporate IT sub-unit, you will play a crucial role in enhancing our IT infrastructure and service capabilities. Your primary responsibilities will revolve around IT Asset Management, including the meticulous maintenance of asset records and the auditing of in-store devices. Additionally, you will provide advanced level 3 support services for end-user computing devices and ensure the efficient resolution of incoming ticket.

Your Day-to-Day

IT Asset Management (50-60% of time):

Masterfully manage and track assets using our Asset Tiger system, ensuring accurate lifecycle oversight.Conduct detailed monthly audits of in-store devices to confirm inventory accuracy and completeness.Maintain up-to-date, precise records of asset movements, reflecting real-time statuses.Coordinate the setup and recovery of IT equipment for new hires and departing employees to minimize operational disruptions.

Ticket Management (40-50% of time):

Resolve incoming IT support tickets via Jira efficiently, prioritizing based on urgency and impact.Provide level 3 technical support for a range of end-user devices, including troubleshooting complex issues in collaboration with the IT team.Enhance response times and the quality of IT support services by working closely with other IT team members.

Audit and Compliance (ongoing):

Perform regular IT audits, both on-site and off-site, ensuring adherence to company standards and regulatory requirements.Manage onboarding and offboarding processes effectively, overseeing all IT-related aspects.

Initial Six-Month Project (one time project):

Participate in a critical project to identify and document all end-user devices.Travel as required to various locations to complete the project, with all expenses covered by the company.

Additional Responsibilities:

Support a full spectrum of IT activities related to end-user devices such as notebooks, mobile devices, and printers.Liaise with vendors and third-party service providers to ensure service quality and compliance.Collaborate extensively within the larger IT Service Operations Unit to support broader operational needs.Undertake other tasks as required by the department and operational demands.

Your Know-How

Excellent organizational and project management skills.Strong communication and interpersonal skills, capable of working effectively with cross-functional teams.Ability to manage multiple tasks and priorities in a fast-paced environment.Knowledgeable in ITIL and IT service management processes and activities.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or a related field.Minimum of 1 year experience in IT operations, covering the full spectrum of IT end-user device support services.Proficiency in IT service management software and ITIL best practices.Demonstrated experience in the management of IT assets, including tracking, auditing, and comprehensive reporting.