About You

As a Senior IT Executive within the Corporate IT sub-unit, you will play a crucial role in both maintaining and advancing our IT infrastructure. Your main responsibilities will involve comprehensive IT Asset Management and the provision of high-level support for end-user computing devices, alongside efficient resolution of incoming service tickets.

Your Day-to-Day

IT Asset Management (50-60% of time):

Masterfully manage and track assets using our Asset Tiger system, ensuring accurate lifecycle oversight.Conduct detailed monthly audits of in-store devices to confirm inventory accuracy and completeness.Maintain up-to-date, precise records of asset movements, reflecting real-time statuses.Coordinate the setup and recovery of IT equipment for new hires and departing employees to minimize operational disruptions.

Ticket Management (40-50% of time):

Resolve incoming IT support tickets via Jira efficiently, prioritizing based on urgency and impact.Provide level 3 technical support for a range of end-user devices, including troubleshooting complex issues in collaboration with the IT team.Enhance response times and the quality of IT support services by working closely with other IT team members.

Audit and Compliance:

Perform regular IT audits, both on-site and off-site, ensuring adherence to company standards and regulatory requirements.Manage onboarding and offboarding processes effectively, overseeing all IT-related aspects.

Additional Responsibilities:

Support a full spectrum of IT activities related to end-user devices such as notebooks, mobile devices, and printers.Liaise with vendors and third-party service providers to ensure service quality and compliance.Collaborate extensively within the larger IT Service Operations Unit to support broader operational needs.Undertake other tasks as required by the department and operational demands.

Your Know-How

Excellent organizational and project management skills.Strong communication and interpersonal skills, capable of working effectively with cross-functional teams.Ability to manage multiple tasks and priorities in a fast-paced environment.Proficient in ITIL and IT service management platforms.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or a related field.Minimum of 5 years of experience in IT operations, covering the full spectrum of IT end-user device support services.Proficiency in IT service management software and ITIL best practices.Demonstrated experience in the management of IT assets, including tracking, auditing, and comprehensive reporting.

Other Information

Reporting Manager: Senior Manager, Workplace TechnologyWorking Hours: 9am – 6pm, Mon – FriWorking Location: HQ, KYM tower with weekly visits to Ascent.