At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Responsible for providing quality and reliable services to customers in relation to areas such as policy services requests, distribution support and conflict management.

Roles and Responsibilities:

 

Provide service information to customers and agents as appropriate.To handle a minor complaint related to policy and customer service.Accountable for the achievement of the stated turnaround time in processing request, resolving email enquiries and clearance of suspense.Providing support for Bancassurance and Business Development team in their drive to achieve business targets as well as other stakeholders.Display behaviour and attitude in line with the intended culture of working together and helping Policy Services Department to achieve its stated mission statement.Working closely with the Head, Policy Services to ensure the smooth running of the department and operation.

 

 

Pre-requisites:

 

Degree holder preferably with specialization in business management or related field. Candidate with 2-3 years working experience in Customer Service or relevant field will be an added advantage.Demonstrated leadership ability with strong initiative, independent, innovative, result oriented and analytical.Self-motivated, ability to multi-task, prioritize and manage time effectively, able to adapt in fast paced environmentTo perform other responsibilities & duties, this may be assigned from time to time by Head of Policy Services in order to meet operational and / or other requirements.

Believe in better with AIA. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way! 

#LI-SF1

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.