REQ5558 Executive, Resorts Sales (Open)

POSITION SUMMARY:

Through telemarketing to retain and increase loyalty by serving as a personal contact to premium guests, to ensure excellent customer service with Melco established standards.

PRIMARY RESPONSIBILITIES:

Call and contact potential and existing guests and invite them to Melco propertiesKeep contact with guests to develop and sustain solid relationship with potential guests and nurturing existing relationshipsHandle inbound calls from guests and answer inquiriesArrange hotel rooms, transportation and other amenities for guestsIntroduce properties’ promotion and facilities  Anticipation of guest needs prior to arrival and departure and organize for these needs to be met efficiently and effectivelyRecognize guests’ special occasions including but not limited to birthday and anniversaryManage database by ensuring guests’ contact and information updateConduct telephone surveys to obtain guests’ preference and feedback, create database to maintain integrity and reliability of information obtainedThorough understanding of company programPerform other duties as assigned by the CompanyAdhere to and act in accordance with all established policies and procedures of the Company

QUALIFICATIONS:

Experience

Telemarketing experience, familiar with resorts marketing or integrated resorts preferred

Education

High school graduate or college education in Marketing or related field is an advantage

Skills / Competencies

Target driven with respect to call volume and salesExcellent telephone manner, be customer focusedGood communication skillsProficient in English, Cantonese and Mandarin, other relevant language (Japanese / Korean / Thai) is an advantageRespond calmly and make rational decisions when handling customers’ needsFlexible working time, midnight shift not required