Job Description

Zendesk is excited to hire a highly motivated and organized Executive Assistant to support the Marketing Leadership team. This role involves direct assistance to up to four executives and operates under the direct supervision of the Office of the CMO. The ideal candidate will offer behind-the-scenes efforts to ensure operational smoothness and efficiency within our teams, with a proactive approach to managing tasks and the ability to multitask effectively in a dynamic environment. You are an energetic team player with an approachable attitude, yet you are accomplished and professional with the ability to handle challenging situations with grace and tact with an extreme sense of urgency and proficiency. It’s important to handle sensitive and confidential matters with unwavering integrity and ethics at all times. Excellent verbal, written and organizational skills are a requirement. This role is non-exempt.

Responsibilities:

Proactively maintain calendars and daily schedules, fielding and prioritizing requests

Manage all travel and expenses for the assigned executives in a proactive, fiscally alert manner

Ensure and maintain the confidentiality of all appropriate communications and document

Plan and coordinate small team gatherings and events, enhancing team collaboration and morale

Foster relationships with key departments to facilitate seamless team functions

Offer backup support to other Executive Assistants when needed for time off or project support

Special projects and administrative support as needed

Requirements:

Minimum of 2-3 years working experience in a tech/SaaS environment preferred

2-4 years of related work experience (general office administration, or reception) and general knowledge within their functional area

Proven track record of meeting deadlines and taking initiative to make confident and well-informed decisions

Excellent organization skills, acute attention to detail, and an ability to handle multiple tasks in a fast paced and time sensitive environment

Demonstrates an ability to anticipate needs and changes, then react with the best interest of the business and/or executive in mind

Ability to influence others; handle conflict appropriately, know when to delegate issues upward and when to apply common sense

Experience in heavy calendar management. Understanding priorities and how to prioritize key meetings and events

Excellent time management skills with demonstrated ability to manage multiple competing priorities and to constantly re-prioritize

Extraordinary work ethic and a “can-do” attitude for all situations – no task too big or too small to handle!

Excellent written and verbal interpersonal skills and a strong sense of professionalism

Highly proficient with all Google Suite applications

Remote with willingness to support execs across East Coast to West Coast time zones

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.