You are essential to our office, essential to our success. We are Boston Consulting Group (BCG), a 60-years young strategy consulting firm. Over the past few years, BCG has been ranked #1 in Consulting Magazine's annual \"Best Firms to Work For\" survey and #12 on Glassdoor’s Best Places to Work list.
While we are proud of our heritage, we are even more excited about our future, and if you are the person we are looking for, we'd be excited to share it with you. In this role, you’re the backbone of the function. You ensure that the Managing Director & Partners (MDPs) you support have what they need to seamlessly serve our clients, and meet their internal commitments and goals. You anticipate the needs of your customers, look ahead and prevent problems from arising. This position involves scheduling (and rescheduling) meetings, booking (and unbooking) travel, managing case team logistics, keeping track of time and expenses, and keeping up with the fast pace of our Consulting Team.
We operate in a hybrid model, meaning you’ll be in the office more than half of the time and have the flexibility to work remotely (if you choose) for the other part of the week. While in the office, you will be surrounded by a community of intelligent, highly motivated and service-minded people. EAs help shape our culture by actively participating in office life and collaborate across functions to help fellow Business Services Team (BST) members. Our philosophy is to grow by growing others, and you will serve as a role model to more junior collaborators of the Admin team. We work hard together, and we go out of our way to support each other – we want everyone to be successful, individually and as a team.
We won't define a career path for you – but some of our EAs we've hired in this role have gone on to have long and successful careers as Senior Executive Assistants at BCG; others have gone into work in one of our many Practice Areas; some have managed teams or rotated through a number of other functions. Your career at BCG will be at the intersection of your skills and desires and the needs of our business; it will only be limited by your investment.
YOU'RE GOOD AT
Being a proactive partner and managing your MDP’s time in a fast-paced, high volume, and constantly evolving client service environment: Owns and drives calendar/complex meeting scheduling Coordinating end-to-end travel needs, including booking all travel and hotels, directions, commuting time and ground transportation Processing timesheets and expenses on a timely basis Supporting administrative aspects of MDP internal commitments: practice area activities, BCG leadership committees, recruiting, etc. Building effective working relationships with key stakeholders (this will be crucial to your success!): MDPs – Understands priorities and exercises sound judgment to make appropriate trade-off Clients and their Assistants – facilitate the scheduling process and relevant communications with friendly professionalism and high attention to detail; build client relationships EA and AA peers – lead case team logistics and work together to support other Partners, Principals and BST leaders on the case team; provide back-up support to other assistant team members BST peers and internal resources – obtain and share information with wider team as needed; help case team navigate internal resources Proactively leaning in to support high leverage activities for MDPs (this will vary by need): Assisting with account planning and client relationship management Conducting research and gathering information Assisting with the creation and preparation of client team materials – slides, proposals, onboarding decks, including proofreading and copying/binding Additional items that you (or the MDPs) feel may be useful – be creative and think outside the box Acting as a thought partner and trusted advisor to MDPs, their teams and others at BCG Keeping them informed of critical information they may not be aware of Guiding them toward making right decisions about use of time Taking initiative to bring things \"from the back burner to the front burner\" for MDPs Performing other duties as assigned or required, including some personal support; responsibilities will vary
YOU BRING (EXPERIENCE & QUALIFICATIONS)
Bachelor's Degree, strongly preferred
Demonstrated leadership and/or customer service experience
Minimum of 3 years of experience in a fast-paced environment (extremely fast paced!), supporting senior executives, strongly preferred
DO THESE BEHAVIORS/MENTALITY EXPECTATIONS RESONATE WITH YOUR SKILLS AND EXPERIENCE?
High customer service orientation – highly responsive, strong interpersonal and communication skills, wants to deliver great results at all times; obsessed with acts of service
Strong intellectual curiosity – a hunger and desire to always be learning, experiencing, and growing
Insightful – drives the business forward by connecting the dots
Organized – excellent at time and project management, has clear systems and composure to deal with multiple tasks at once and ensures everything gets done in a timely manner
Sweats the small stuff – strong attention to detail and accuracy, particularly when under pressure
Relationship-oriented – ability to develop effective working relationships with the Consulting Team, clients, and the wider Business Services Team (BST) to help build trust, open doors, and create opportunity
Team player – proactively seeks opportunities to help others; will go above and beyond in order to get the job done
Dedicated to our values – open and inclusive to all members of the team and support them as equals
Committed to improving the status quo – we respect and hire people who are willing to ask questions or make suggestions, even if it is turned down
Good judgment – highly professional and diplomatic (dealing with consultants who can be very demanding at times can be a challenge, but a challenge you're up for), knows when to ask for help or advice, is perceptive and practical
Trustworthy – a vault (you will be privy to confidential information)
Flexibility – doesn't get frustrated by priorities changing; open to feedback, adjusts to different working styles; embraces new ways of working in a hybrid environment
Self-motivated – a \"can-do\" demeanor with an entrepreneurial spirit and a desire to take on an increasing level of responsibilities
Passion – hone your “superpower” and bring your true authentic self to work
YOU'LL WORK WITH
You'll be working within a motivated, close-knit team of 7 Executive Assistants. You will report to the Administrative Services Manager. The team is very collaborative and enjoys continuous learning and mentoring each other. Your manager will be a great resource for support and coaching, and will provide developmental guidance and support as your grow your career at BCG.
ADDITIONAL INFORMATION
Compensation Information:
Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG’s Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.
At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees – and their eligible family members.* That’s zero dollars in premiums taken from employee paychecks.
All of our plans provide best in class coverage:
Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
Dental coverage, including up to $5,000 in orthodontia benefits
Vision insurance with coverage for both glasses and contact lenses annually
Reimbursement for gym memberships and other fitness activities
Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
Paid sick time on an as needed basis
*Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.
This role currently requires 3 days a week in office presence. This provides flexibility the remaining 40% of the work week. This hybrid work plan allows for critically important learning, collaboration, and networking with our colleagues. Specific days in the office are agreed upon by the team.