Overview Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents. We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. We believe: Every Experience Matters. Talent is Everywhere. All Belong Here. At Medallia, we hire the whole person. The Role and Team This Executive Assistant will provide a range of administrative support services to key Executives and will promote efficient delivery of services. This team member will maintain high standards of professionalism, efficiency, personal communication, discretion and independent judgment. In working with internal and external contacts, including board members, they will deal with a wide range of highly sensitive issues under tight deadlines/pressures. The ideal candidate will play a central role in keeping the business activities organized, on track and moving forward. Candidates must have exceptional communications skills, be flexible yet thorough, and possess the ability to manage multiple tasks efficiently while working productively in a fast-paced, team-oriented environment. We’re looking for someone who isn’t afraid to bring their own voice to the table and take ownership of the role. THIS IS A HYBRID ROLE - CANDIDATES WILL BE EXPECTED TO SPEND TIME IN OUR NORTHERN VIRGINIA OFFICE EACH WEEK Responsibilities Maintain up-to-date awareness of the obligations of the executives to proactively assist and/or anticipate needs; able to provide support to leaders before they realize they need it. Prioritize conflicting needs, handle matters expeditiously, proactively and confidentially, and follow through on a variety of special requests to successful completion, often with deadline pressures. Develop and maintain productive and professional working relationships with executive level staff and all peers and colleagues. Exercise strong attention to detail, ensuring that all communications, deliverables, and projects are accurate, professional, and audience-appropriate. Triage problems to reduce distractions and allow the executives to focus on what’s most important to the company while also bringing pertinent issues to their leader’s attention in an organized, succinct manner. Demonstrate comprehensive knowledge of the overall department’s function. Provide a broad variety of administrative tasks including, but not limited to, organizing travel arrangements, preparing and processing expense reports, preparing itineraries and agendas; and compiling documents and presentations for meetings. Organize internal and external team meetings, video conferences, and conference calls, including preparation of meeting rooms, contacting attendees, facilitating their attendance, and ensuring that required informational materials and equipment are prepared in advance. Confirm all meetings, prepare the executive for meetings with clear directions, proactively work with the appropriate team members to ensure proper meeting materials are prepared and sent in advance as well as prep meetings if needed. Partner with the executive assistant team and others to provide help with meetings and events, as needed. #LI-ED1 Qualifications Minimum Qualifications 5 years of experience as an executive assistant or equivalent role supporting senior executives Demonstrated proficiency in Microsoft Office applications e.g. Word, Excel, Outlook, PowerPoint Demonstrated a high-level of confidentiality Bachelor’s degree or equivalent experience Preferred Qualifications Ability to understand the “big picture” and be proactive to prevent problems/conflict Knowledge of proper administrative protocol and the ability to interface with all types of people in a friendly and professional manner Strong attention to detail, ensuring that all communications, deliverables, and projects are accurate, professional, and audience-appropriate Ability to communicate effectively in one-on-one and group situations - both written and verbally Experience supporting People and Culture organizations and leaders Proven success in managing multiple schedules and calendars, with the ability to anticipate obstacles and respond to a constantly changing working environment Effective travel logistic planning skills Proficiency in expense reporting systems, preferably Concur Medallia is committed to equal pay and transparency. The annual base salary range for this position is $86,400-135,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions. At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.