As a trusted partner to advisors, at Manulife Bank, we deliver sophisticated lending solutions and financial strategies that don’t just grow wealth, they amplify it. Built on a foundation of excellence and driven by bold innovation, we empower advisors to deepen relationships, unlock potential, and redefine success for their clients.

We’re looking for an Executive Assistant to provide effective and timely administrative support for the VP, Head of Residential Lending and VP, Head of Retail Products & Portfolio Yield Management. This position requires a proven self-starter who takes initiative and thrives in a fast-paced environment.

Position Responsibilities:

Administrative Support:Manage routine administrative tasks, including correspondence, scheduling appointments, and coordinating meetings and travel in line with company policies.Oversee calendar management, track expenses for the VP, and handle e-mail monitoring and e-filing.Facilitate communication with internal and external contacts to arrange meetings and provide information.Material Preparation:Prepare materials for meetings, reports, and seminars, ensuring the VP has all necessary documentation and agenda items.Departmental Budget and Expenses:Verify "Performance to Plan" accuracy, address discrepancies, and process expenses and invoice payments.Employee Onboarding:Coordinate with IT, Security, HR, and Facilities to ensure new employees have IT and physical access and a well-equipped workspace.Employee Termination:Arrange with relevant departments to revoke access, recover company property, and update company databases for departing employees.

Required Qualifications:

College diploma in Administration or Business or extensive related business experience.3 plus years of administrative experience in a business environmentExcellent verbal and written communication.Proficiency with all MS Office applications including MS Word, Excel, and PowerPoint.

Preferred Qualifications:

Technical Proficiency and Initiative:Possess a working knowledge of SharePoint, enabling effective management and organization of digital resources.A proven self-starter who thrives in a fast-paced environment, demonstrating the ability to work independently and proactively.Attention to Detail and Confidentiality:Exhibits strong attention to detail and maintains a high degree of accuracy in all tasks.Capable of handling confidential matters with discretion, ensuring sensitive information is protected.Prioritization and Multitasking:Skilled in balancing multiple priorities and projects, effectively prioritizing work to meet deadlines while delivering results.Demonstrates competencies in activity coordination and prioritization to enhance service delivery effectiveness.Interpersonal and Communication Skills:Strong interpersonal and diplomacy skills, comfortable interacting with senior management and individuals at all levels.Engages in effective business partnering to foster collaboration and achieve organizational goals.Decision-Making and Process Improvement:Authority to prioritize meetings, calls, and situations to optimize workflow.Focused on improving administrative business practices to increase overall effectiveness and troubleshoot technical issues efficiently.

When you join our team:

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

#LI-HYBRID

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$53,775.00 CAD - $89,625.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.