Company Description

The Executive Assistant / PMO Coordinator role at Sutherland combines high-level administrative support with project coordination to ensure smooth executive operations and successful delivery of strategic initiatives. The ideal candidate is highly organized, adaptable, and skilled in managing tasks in a fast-paced, client-driven BPO environment. This role is open to candidates based at any Sutherland site in the Philippines or working remotely, providing flexibility to top talent.

Job Description

Key Responsibilities:

Executive Assistant Duties:

Administrative and Operational Support:Manage the executive’s calendar, organize meetings, and prioritize commitments.Prepare and manage reports, presentations, and documentation for internal and client-facing reviews.Handle executive correspondence, ensuring timely communication with internal teams and global stakeholders.Travel and Expense Management:Coordinate complex travel arrangements (local and international) as needed.Prepare and submit expense reports in compliance with company policies.Leadership Team Support:Organize leadership meetings, prepare agendas, and document action items.Plan and support internal events such as team town halls or operational reviews.

PMO Responsibilities:

Project Management Support:Assist in planning, monitoring, and tracking strategic projects across operations, HR, and client accounts.Provide updates, risk assessments, and mitigation strategies to leadership.Support the implementation of continuous improvement initiatives aligned with client SLAs and KPIs.Reporting and Documentation:Maintain accurate and up-to-date project documentation, including charters, risk logs, and project roadmaps.Prepare weekly or monthly dashboards for executive and client reporting.Stakeholder Engagement:Coordinate with internal teams, clients, and cross-functional departments to ensure alignment on project goals.Organize and facilitate regular updates with project stakeholders.Process and Workflow Optimization:Support initiatives to enhance efficiency across operations, client servicing, and back-office processes.

Qualifications

Key Qualifications:

Bachelor’s degree in Business Administration, Management, Operations, or related field.5+ years of experience in an Executive Assistant, Project Coordinator, or similar role within the BPO industry.Knowledge of BPO operations, metrics (SLAs, CSAT, NPS), and workforce management.Proficiency in tools like MS Office Suite (Excel, PowerPoint), project management tools (Jira, Trello, Monday.com), and virtual meeting platforms.PMP certification or Lean Six Sigma training is an advantage.Excellent organizational, communication, and multitasking skills.Ability to handle confidential information with discretion and professionalism.

 

Internal Qualifications:

Must have FY24 PDP score of Exceeds Most or Clearly ExceedsTenure of at least 18 monthsNo Active DA

Additional Information

Work Setup Requirements:

For Work-from-Home:Stable high-speed internet connection (at least 20 Mbps).A dedicated, quiet workspace free from distractions.For Onsite Work:Willingness to report to any Sutherland Philippines site as required (based on team or client needs).