Executive CRM & Client Relations Assistant - Freelance, Remote
Magic One
Executive CRM & Client Relations Assistant - Freelance, Remote
Description\nAbout the Client
Our client is a prestigious luxury design boutique based in Montreal, renowned as the exclusive Canadian retailer for iconic high-end brands such as Fendi Casa, Dolce & Gabbana Casa, Versace Home, and Bentley Home. They combine exceptional craftsmanship with personalized service to deliver exquisite interior design experiences to discerning clientele. Their commitment to elegance and quality is reflected in every aspect of their business, from curated product selections to impeccable client care.
Why does this role exist?
This role is critical to maintaining and elevating the boutique’s exceptional client experience through expert CRM management and personalized communication. The Executive CRM & Client Relations Assistant will proactively nurture high-level client relationships, ensuring seamless and discreet follow-up that reflects the brand’s luxury identity. By organizing and optimizing the CRM pipeline and supporting the sales team with tailored client correspondence and reporting, this position directly contributes to client satisfaction and long-term business growth.
The Impact you’ll makeCRM Management & Pipeline Organization\nAccurately tag and prioritize leads within the CRM system (preferably Pipedrive)\nManage follow-up schedules and ensure timely client engagement\nMaintain clean, organized, and up-to-date CRM data\n
Client Communication & Relationship Building\nDraft and send personalized emails and messages based on sales team briefs\nFoster smooth, elegant, and proactive communication with high-end clients\nShare curated inspirational visuals or materials to enhance client engagement\n
Sales Support & Reporting\nAssist in preparing weekly sales reports and client follow-up reminders\nProvide insights and updates to the sales and customer success teams as needed\n
Brand Representation & Confidentiality\nEmbody the luxury brand’s discretion, professionalism, and emotional intelligence in all interactions\nUphold the highest standards of client privacy and data security\n
Skills, Knowledge and ExpertiseRequired:\nProven experience in luxury client service, high-end hospitality, concierge, or related roles\nProficiency with CRM platforms, with preference for Pipedrive experience\nFluent in English; bilingual French/English strongly preferred\nDemonstrated ability to work autonomously and manage multiple priorities\nStrong written and verbal communication skills with a detail-oriented approach\nWFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n\nYour Superpowers:\n\nTechnical Skills: CRM management, email communication, sales reporting, basic graphic curation\n\nSoft Skills: Emotional intelligence, discretion, proactivity, autonomy, excellent communication, aesthetic sensitivity or background in interior design/architecture (an asset)\n\nTools: Comfortable using translation tools if bilingualism is partial; adept with digital communication platforms\nYou should apply if… \nYou take pride in delivering impeccable, personalized service that exceeds expectations\nYou thrive in roles requiring discretion and professionalism with high-profile clients\nYou are self-motivated and excel at managing your time and priorities independently\nYou appreciate the nuances of luxury branding and want to contribute to a prestigious company’s success\nYou enjoy blending creativity and organization to maintain elegant client relationships\n\nWhat to expect...
\nWork Setup:\nRemote position\nMust have a reliable internet connection and a quiet workspace\nRequired to provide own computer with Intel Core i5 or something similar or higher operating system\nWorking Hours:Part-time, approximately 20 hours per week; flexible scheduling with the potential for growthCompensation:\n$13.50 per hour\nNo benefits package included\n
Benefits
Department: Support & Leadership
Employment Type: Part Time
Location: Philippines
Reporting To: Client via Magic
Compensation: $13.50 / hour
Description\nAbout the Client
Our client is a prestigious luxury design boutique based in Montreal, renowned as the exclusive Canadian retailer for iconic high-end brands such as Fendi Casa, Dolce & Gabbana Casa, Versace Home, and Bentley Home. They combine exceptional craftsmanship with personalized service to deliver exquisite interior design experiences to discerning clientele. Their commitment to elegance and quality is reflected in every aspect of their business, from curated product selections to impeccable client care.
Why does this role exist?
This role is critical to maintaining and elevating the boutique’s exceptional client experience through expert CRM management and personalized communication. The Executive CRM & Client Relations Assistant will proactively nurture high-level client relationships, ensuring seamless and discreet follow-up that reflects the brand’s luxury identity. By organizing and optimizing the CRM pipeline and supporting the sales team with tailored client correspondence and reporting, this position directly contributes to client satisfaction and long-term business growth.
The Impact you’ll makeCRM Management & Pipeline Organization\nAccurately tag and prioritize leads within the CRM system (preferably Pipedrive)\nManage follow-up schedules and ensure timely client engagement\nMaintain clean, organized, and up-to-date CRM data\n
Client Communication & Relationship Building\nDraft and send personalized emails and messages based on sales team briefs\nFoster smooth, elegant, and proactive communication with high-end clients\nShare curated inspirational visuals or materials to enhance client engagement\n
Sales Support & Reporting\nAssist in preparing weekly sales reports and client follow-up reminders\nProvide insights and updates to the sales and customer success teams as needed\n
Brand Representation & Confidentiality\nEmbody the luxury brand’s discretion, professionalism, and emotional intelligence in all interactions\nUphold the highest standards of client privacy and data security\n
Skills, Knowledge and ExpertiseRequired:\nProven experience in luxury client service, high-end hospitality, concierge, or related roles\nProficiency with CRM platforms, with preference for Pipedrive experience\nFluent in English; bilingual French/English strongly preferred\nDemonstrated ability to work autonomously and manage multiple priorities\nStrong written and verbal communication skills with a detail-oriented approach\nWFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n\nYour Superpowers:\n\nTechnical Skills: CRM management, email communication, sales reporting, basic graphic curation\n\nSoft Skills: Emotional intelligence, discretion, proactivity, autonomy, excellent communication, aesthetic sensitivity or background in interior design/architecture (an asset)\n\nTools: Comfortable using translation tools if bilingualism is partial; adept with digital communication platforms\nYou should apply if… \nYou take pride in delivering impeccable, personalized service that exceeds expectations\nYou thrive in roles requiring discretion and professionalism with high-profile clients\nYou are self-motivated and excel at managing your time and priorities independently\nYou appreciate the nuances of luxury branding and want to contribute to a prestigious company’s success\nYou enjoy blending creativity and organization to maintain elegant client relationships\n\nWhat to expect...
\nWork Setup:\nRemote position\nMust have a reliable internet connection and a quiet workspace\nRequired to provide own computer with Intel Core i5 or something similar or higher operating system\nWorking Hours:Part-time, approximately 20 hours per week; flexible scheduling with the potential for growthCompensation:\n$13.50 per hour\nNo benefits package included\n
Benefits
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