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At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
Job Description
Gilead HR is undergoing an exciting period of transformation. Work is underway to modernize our employee experience, streamline our existing processes, and align our service delivery on a global scale while retaining the ability to provide personalized support during the moments that matter to employees. This is an exceptional opportunity to partner with HR leadership to shape and influence how we provide services to all Gilead employees and drive excellence and innovation in HR.
As the Executive Director, Global Head of HR Shared Services & People Technology, reporting to the VP of HR Strategy & Operations, you will play a pivotal role in defining and leading the ongoing evolution and adoption of our HR tiered delivery model. Additionally, you will oversee the People Technology team (Workday) and manage a new team of People Partners focused on the U.S. and helping to shape a support model globally. This role requires a strategic, forward-thinking leader who can solve complex problems, prioritize effectively, and design global HR processes that balance operational excellence with an outstanding employee experience. You will lead growing teams based in North America, APAC, and EMEA hubs, driving innovation, collaboration, and scalable solutions. Your ability to inspire change, influence across the organization, and operate with transparency will be crucial to success.
Job Location: Office Based - Foster City, CA or Raleigh, NC
SPECIFIC JOB RESPONSIBILITIES
Build a deep understanding of Gilead’s HR organization, develop and implement communications strategy with HR partners to get alignment on cross-functional projects and increase customer service satisfaction.
Partner with COEs, HRBPs and external vendors to actively shape the HRSS transformation roadmap in alignment with the HR strategy and drive the vision and strategy of these initiatives while balancing both end-user experience and operational needs.
Lead the end-to-end transition plan from our current operations approach to the future tiered delivery model.
Oversee the People Technology team (Workday) to ensure effective and innovative use of technology in delivering HR services. Align technology initiatives with the broader HRSS strategy to enhance employee experience and streamline HR processes.
Lead and grow a team of People Partners focused on the U.S., developing a support model that addresses local needs while creating frameworks that can scale globally over time.
Supply oversight and structure to ensure effective delivery of HRSS solutions/projects/programs, including portfolio management, influencing, and managing initiative prioritization, cost tracking and change management.
Work with HR COE leaders, HRBPs, and employees to identify and execute HRSS process improvement opportunities.
Focus on building a culture of continuous improvement ensuring efficient and consistent employee experience and delivering operational excellence and simplification across our Shared Services.
Establish governance to ensure optimal prioritization of team resources and to manage stakeholder expectations.
Lead the end-to-end transition plan for new work coming into the HRSS team. Manage the team that partners with HRBPs/COEs for training, shadowing, documentation, resources mapping. Leverage dashboards to help report details, risks of ongoing transition status.
Support our focus to become a metrics driven organization by taking accountability for the day-to-day performance metrics of HRSS, ensuring clear SLA's and KPI's align to effective and positive employee experience; utilize metrics to demonstrate and communicate HRSS; create and share reports/metrics/dashboards that are meaningful to stakeholders and measure performance against SLA's, volumes, customer satisfaction & quality.
Establish strong standards for ongoing training and documentation for all processes and activities within the scope of work.
Maintain business relationships with vendors to understand their strategic path for the future. Ensure delivery of agreed-upon support and service level agreements, act as the point of escalation to resolve any vendor issues. Participate in annual vendor review and strategic planning.
Leverage effective recruiting, training, coaching, team building, and succession planning to build an engaged, diverse, high performing team.
KNOWLEDGE
14+ years w/Master's or 16+ w/Bachelor's of progressive experience, with 10+ years of relevant leadership experience within global HR Shared Services and HR Technology.
Superior leadership and people-management skills, with a proven track-record of building and retaining high-performing teams
Deep expertise in leveraging technology and process improvement to deliver exceptional employee experiences
Experience with leading HRSS changes including operating design, change management, systems, and process for a large, globally diverse organization
Strong ability to inspire confidence from leadership and team members while driving clarity, alignment, and accountability throughout a fast-paced, complex matrix environment
Background in HR technology, particularly Workday, with the ability to integrate and optimize tech solutions to enhance HR service delivery
Exceptional communication skills and the ability to translate shared services concepts to others, with impeccable customer service skills, positive attitude in challenging situations; ability to communicate effectively and work with confidential and sensitive information at all levels
Ability to manage a portfolio of projects in a fast-paced environment, adapting to shifting priorities
Experience on managing virtual, cross culture teams
Strong analytical skills, initiative, and ingenuity to solve complex problems and implement remedial measures
High degree of structure and self-organization and result orientation
Excellent MS PowerPoint and Excel skills
Ability to build relations across various teams / countries / cultures
Preferred
Agile/Lean Sigma/Six Sigma quality and process improvement experience
Expertise in leading HR Service Delivery platforms, specifically Workday and ServiceNow.
Multi-lingual/English +1
For additional benefits information, visit:
https://www.gilead.com/careers/compensation-benefits-and-wellbeing
* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.
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As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact ApplicantAccommodations@gilead.com for assistance.
For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.
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