Executive Director, Sales Enablement
Merck
**Job Description**
We are seeking a dynamic and strategic **Executive Director of Sales Enablement** to lead our sales enablement initiatives, inside sales operations, distribution channels, and strategic account management teams. As part of the US Companion Animal Leadership Team, this pivotal role acts as a liaison among various sales and marketing functions, including field sales, business operations, learning and development, integrated customer experience, IT, and channel management. The ideal candidate will possess a strong understanding of sales dynamics, strategic partnerships, and a passion for driving sales force productivity through innovative tools, customer relationships, and agile strategies.
Reporting to the Vice President, Companion Animal Business Unit (CABU) & Equine Business Units, the Executive Director, Sales Enablement leads a best-in-class Sales Enablement and Effectiveness organization, including but not limited to teams dedicated to Distribution, Strategic Accounts, Customer Outreach (comprising of Inside Sales, Shelter Pet Acquisition, and Field Sales Development), and Sales Enablement by establishing a culture that promotes innovation, continuous improvement, a customer-focused mindset, cultivation of strategic partnerships, and values feedback and inclusion to develop talent.
This position is also responsible for communicating and clarifying the strategies, articulating roadmaps and priorities, managing complex business decisions, GTN budget, and interrelated trade-offs relating to sales operations, corporate accounts, inside sales, and distribution management.
**Essential Accountabilities:**
**Strategic responsibilities** may include, but are not limited to: **(40%)**
+ Partner with digital platform and capability core teams to deliver on various sales enablement projects, programs, and coordinates sales enablement activities such as Veeva Engage, Next Best Action, and Remote Professional Engagement
+ Utilize a comprehensive, seasoned understanding of the business objectives, customer needs, and available resources to impact the achievement of long-term Companion Animal Business Unit (CABU) goals
+ Propose strategic recommendations regarding reporting, sales operations, pricing, key account agreements, etc. to the broader CABU Leadership Team
+ Ensure overall strategic accounts strategy, needs, and priorities are addressed by the broader organization
+ Develop strategic sales initiatives along with National Field Sales leader to deploy appropriate sales resources, tools and strategies to the corresponding segmented customer groups.
+ Responsible for managing a substantial operating expense (OPEX) and gross to net (GTN) budget. Align financial resources with the priorities and investments of the CABU business unit.
**Operational Responsibilities** may include, but are not limited to: **(35%)**
+ Deploy programs and initiatives that enable customer-facing teams to execute the core aspects of their jobs more effectively as they relate to selling and revenue performance
+ Lead the sales enablement team to work closely with sales, business operations, and marketing to ensure strategic alignment across all three functions
+ Lead the National Account Manager team to do the following:
+ Develop and manage business relationships with top Distributors that are responsible for the distribution and management of our core portfolio
+ Maximize Distribution business partnership with focus on key product strategies and customer-centric solutions
+ Lead distributor related contract ideation with the Companion Animal and Equine leadership team and make recommendation for strategy changes to channel management department.
+ Lead the Corporate Account and Buying Group strategy team to:
+ Provide business planning (strategic and tactical) and smooth transitions of programs and initiatives across teams
+ Work across Corporate Accounts, Buying Groups, and Distribution to identify synergies and work strategically; Enable salesforce to efficiently and effectively support external business partners and drive key initiatives
+ Drive coordination with Marketing and strategic customer base to develop and deploy marketing strategies to drive compliance, product sales growth, and programs that add value to partnerships.
+ Lead the Customer Outreach team to:
+ Help evolve our customer sales strategy and segmentation objectives through Inside Sales efforts to pull through products across our Animal Health portfolio and all solutions maximizing ROI
+ Ensure collaboration and communication across inside sales, field representatives, and Multi-Channel Closed Loop Marketing teams
+ Lead Pet Acquisition strategies across the nation and manage contracts, sales, and GTN associated with shelter partnerships to drive revenue and market share growth.
+ Lead strategy and business outcomes associated with the Field Sales Development team creating a reliable source of talent to step into field sales roles as they are available.
+ Drive Sales Intern program creating an inviting and desirable place of employment for future talent.
+ Lead Sales Enablement team to:
+ Design, implement, and optimize sales enablement strategies, programs, and resources to empower sales teams with the skills, knowledge, and tools needed to effectively sell, close business, and drive revenue growth.
+ Drive collaboration with sales, marketing, and partners to increase sales results and productivity
+ Drive collaboration with Channel Management and explore opportunities to evaluate channel optionality
+ Drive collaboration with Learning and Development to create and deploy appropriate content/sales messaging, processes, practices, forms, and tools to support the salesforce
+ Drive collaboration between Sales Enablement and Effectiveness, Brand Marketing, Integrated Customer Experience, Field Sales Rep, and Professional Services teams to support new product launches and line extensions to align product roadmaps with overall Sales Enablement Strategy
**Leadership Responsibilities** may include, but are not limited to: **(25%)**
+ Lead, manage, and develop direct and indirect team members to increase talent, diversity, capabilities, and drive performance; participate in the recruitment of industry-leading talent to build a high-performing team
+ Proactively evolve culture through providing feedback, ongoing monitoring, and coaching to develop highly effective sales team
+ Champion, develop, and integrate a consistent strategic platform, mission, and purpose for the organization through close collaboration with CABU Leadership Team and other key stakeholders
+ Partner, communicate, and facilitate collaborative interactions with peer organizations to ensure objectives, tactics, and long-term strategies are aligned and executed appropriately to achieve business goals
+ Ensure plans/actions/decisions do not negatively impact other Company's species / business units
+ Serve as an essential member of the CABU Leadership team
+ Share best practices and organizational learnings with the Marketing organization and company-wide, where appropriate
**Organizational Network and Collaboration**
**Internal Key Contacts:**
+ Salesforce Enablement and Effectiveness, Field Sales, Sales, Marketing, Integrated Customer Experience, Animal Health Intelligence, Corporate Accounts, Distribution, Field Professional Services Finance, Learning and Development, Communications, HR, Legal, Compliance, US Business Operations
**External Key Contacts:**
+ Corporate Accounts or any Customer Focus Groups as needed, Industry Associations, Key Opinion Leaders and Distributors
**Education:**
+ Bachelor’s Degree required
**Required Experience and Skills:**
+ Minimum of 10+ years of sales, marketing and/or business operations, including in-depth knowledge of the Animal Health market and competitive environment
+ Minimum of 10 years of people management experience required
+ A process-improvement driven attitude
+ Must have knowledge of companion animal and equine markets
+ Strong communication, influence, and collaboration skills necessary for garnering senior executive and cross-functional support for key initiatives
+ Strong communication and interpersonal skills, including excellent speaking and presentation skills
+ Outstanding leadership skills with a keen ability to enroll, engage, and motivate all stakeholders
+ Ability to foster a competitive yet collaborative teamwork environment
+ Strong financial acumen and budget planning skills
+ Strategic capability to successfully manage portfolio of products at various lifecycle phases
+ Proven track record of managing, leading, coaching, and developing a high-performing team
+ Ability to effectively influence key stakeholders, business decisions, and marketing strategies
+ Demonstration of excellent Business Acumen, Relationship Management, Negotiation, and Account Management skills
+ Demonstrated technology proficiency including the MS Suite, Customer Relationship Management, Veeva, and web applications
+ Ability to travel 75%, as needed; preferred candidate lives near major airport
Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld)
Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)
**US and Puerto Rico Residents Only:**
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
EEOC Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf)
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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.
Learn more about your rights, including under California, Colorado and other US State Acts (https://www.msdprivacy.com/us/en/CCPA-notice/)
**U.S. Hybrid Work Model**
Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.
The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.
Expected US salary range:
$227,300.00 - $357,900.00
Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here (https://www.benefitsatmerck.com/) .
**San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
**Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
**Search Firm Representatives Please Read Carefully**
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
**Employee Status:**
Regular
**Relocation:**
**VISA Sponsorship:**
**Travel Requirements:**
**Flexible Work Arrangements:**
Remote
**Shift:**
**Valid Driving License:**
**Hazardous Material(s):**
**Job Posting End Date:**
05/6/2025
***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.**
**Requisition ID:** R345767
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