The role will report directly to the India Head of Know Your Customer Production, will be part of the Wholesale Your Customer Operations (WKO) India Production Leadership Team. The individual will have oversight of teams across the functions.

Job Summary:

The Executive Director of Wholesale Your Customer Operations at JPMorgan is responsible for leading and managing the Your Customer operations team, ensuring compliance with regulatory requirements, and driving operational excellence. This role involves strategic oversight of Your Customer processes, enhancing operational efficiency, and collaborating with cross-functional teams to support the bank's growth and risk management objectives. The function provides independent review of Know-Your-Client (KYC) profiles for full adherence to the Your Customer Policy, and ensure high quality and that all applicable regulatory requirements are met.  The role should assess the efficacy and adequacy of all aspects of the  function and constantly re-assess to maximize productivity and quality in a business efficient manner. The individual will be accountable for building and leveraging a network of partners in the WKO organization to drive the overall success of the Wholesale Your Customer Operations model, including having the responsibility and accountability for the development of the team and implementation of the defined operating model while driving initiatives to enhance the client experience and contributing to business transformation overall.  

Key Responsibilities:

• Leadership and Management: Lead and manage the Wholesale Know Your Customer Operations team, fostering a culture of high performance and continuous improvement. Enhance manual processes. Mentor and develop team members, supplying guidance and support to achieve professional growth. 

• Operational Excellence: Oversee end-to-end Know your Customer process, ensuring timely and accurate completion of customer due diligence. Implement best practices and innovative solutions to improve operational efficiency and effectiveness. 

• Regulatory Compliance & Risk Management: Ensure compliance with all relevant regulatory requirements and internal policies related to Know Your Customer and anti-money laundering (AML). Find and mitigate risks associated with Know Your Customer operations, implementing robust controls and monitoring mechanisms, collaborating with the Risk and Compliance teams. 

• Technology, Innovation & Transformation Mindset: Partner with technology teams to drive the development and implementation of Know Your Customer related systems and tools. Champion a culture of innovation and transformation within the operations team, encouraging innovative ideas and approaches. 

• Stakeholder Engagement: Build and support strong relationships with key stakeholders, including front office, compliance, technology, and other operational teams. Function as a subject matter expert, supplying guidance and support to internal and external stakeholders. 

Required Qualifications, Capabilities & Skill Set:

• Graduate Degree/ MBA or other Post Graduate Degree is needed. 

• Minimum 15 - 20+ years of experience in treasury, securities operations, compliance, audit or management preferably in Corporate and Investment Banking. 

• Ability to supply strategic thought leadership and deliver desired outcomes. 

• Strong analytical and end-to-end cross-functional critical thinking skills. 

• Intelligent, confident, and action-oriented and can influence across functions.

• Excellent verbal and written communication skills, with strong attention to detail. 

• Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions; collaborate effectively with Operations Leaders and their respective organizations. 

Preferred Qualifications, Capabilities & Skill Set:

• Strong Know Your Customer (KYC) industry experience with understanding of standards implemented in industry and well networked with industry peers. 

• Experienced in leading large and complex strategic initiatives including automations, program enhancements, change management or process re-engineering.

• Drives critical thinking and proactively seeks out best practices, anticipates clients’ future needs and collaborates on ideas with others. Understands clients’ needs and impact on relationship across J.P. Morgan. 

• Possesses excellent judgment, knows when to escalate complex issues to senior management or functional partners with relevant expertise. 

• Be commercial and have a strong background and proven ability to transform Operational businesses across multiple business areas. 

• Comfortable with change, ambiguity, debate, and informed risk-taking.