The Strategic Partnerships Center of Excellence (COE) generates enterprise value through developing, driving innovation, and overseeing benefits for Chase customers from our strategic merchant partners. Working closely with teams across Consumer & Community Banking, the team owns a centralized pipeline of partner benefits to support both branded and co-branded credit cards. The partnerships deliver meaningful value and experiences to our customers, enrich the benefit to our merchant partners, and benefit Chase through scalable benefits delivered through our platform.
As a key member of the Strategic Partnerships COE, you will be responsible for evaluating and developing a robust pipeline of partners and benefits to support our card product initiatives. Working in close partnership with Corporate Development, you will work to bring new benefits to life for our card members. This will involve deep partnership with the branded and co-branded card teams to create compelling partner propositions, unique experiences, and sustainable economics. Additionally, you will build deep relationships with our partners to build long term value for both companies.
Job responsibilities:
• Evaluate and develop pipeline of potential partners and partner sourced benefits for branded and co-branded cards
• Work in close partnership with Corporate Development to develop and launch new benefits that enrich value to Chase Card Members
• Create a repeatable framework for continuously managing the partnership pipeline supporting product refreshes and launches across Chase Branded Cards
• Help identify partner opportunities to grow their business while opening new opportunities for growth of our card portfolio
• Partner closely with teams across the enterprise to leverage scaled relationships with key merchants, and unlock value through deeper strategic partnership with merchants
• Develop roadmap of opportunities for top partners to deepen strategic relationship, drive value to both Chase and the partner, and enrich the product proposition and offerings for our mutual customers
• Identify bottlenecks and executional challenges impacting the partnership roadmap (for example, capability gaps, cross-functional readiness, or organizational challenges) and support driving them to resolution.
• Build strong relationships across the Chase Branded Card product teams, business partners (Finance, Compliance, Legal, Risk), and cross functional teams (Product, Tech, Connected Commerce).
Required qualifications, capabilities, and skills:
• 10+ years of partnership and/ or business development experience in credit cards, financial services, or similar industries
• Proactive, flexible, comfortable working in a fast-paced environment, comfortable with ambiguity and white space. Extremely collaborative and able to work across leadership levels, teams, functions and situations.
• Detail oriented and execution focused, with a proven ability to deliver results in a complex, highly matrixed environment without direct control of resources. Not afraid to roll up sleeves and get into the details to get the job done.
• Strategic: ability to see the big picture and understand the holistic Product Roadmap and how its moving pieces fit together.
• Customer focus: service-oriented, with an eye toward both external (Card members) and internal (Card product leaders) customers. Identifies customer needs and focuses on meeting those needs effectively.
• Analytical: can identify issues, structure the problem clearly, identify and get the data needed to make a decision, frame the decision, identify key stakeholders and develop buy-in, make recommendations, articulate trade-offs and drive to resolution.
• Product: experience developing or leading products, preferably financial products or capabilities in complex environment with multiple releases and inter-dependencies.
• Leadership: growth mindset, collaborative, positively contributes to team culture
Preferred qualifications, capabilities, and skills:
• Experience in Go-to-Market, product development, product leadership, strategy consulting, corporate development or similar roles preferred.
• MBA or equivalent preferred