Executive Director of Revenue Cycle Services
Position Summary
The Executive Director of Revenue Cycle Services provides strategic direction and oversight of revenue cycle operations across the health system. This position develops long-range strategic plans for systems and processes that support the collective goals of the organization. This position reports to the Chief Financial Officer, and is responsible for leading, effectively collaborating and communicating with the health system executives on revenue cycle services and operations.
Responsibilities
• Leads implementation of strategic and operational plans for assigned functions, addressing operations, fiscal performance, customer service, IT, human capital and regulatory standards
• Ensures the overall revenue cycle strategy aligns with and supports business objectives and is focused enterprise-wide to maximize cash collections and to decrease the cost to collect
• Leads the effort to build revenue cycle business literacy across the organization
• Collaborates with Finance and IT to develop and operationalize a transformation roadmap
• Advises on the charging strategy and standardization
• Provides leadership and supports governance processes to result in effective, efficient, standardized, and compliant practices across the health system
• Organizes routine educational "in services" including regular meetings to support effective operations and the sharing of best practices
• Champions associate engagement initiatives that align with the health system’s culture and values; creates strategies to improve the associate experience
• Collaborates with leaders to develop streamlined processes to improve organizational outcomes, including Payer Contracting, Case Management, Utilization Review, CDI, and clinics
• Provides leadership oversight for new market growth, system implementations, conversions, and upgrades for revenue cycle applications
• Investigates complex problems, coordinating efforts to provide innovative strategies/resolution
• Assesses and recommends new technology, performing vendor reviews and ROI analyses
• Maintains strong understanding of revenue cycle metrics and leads team in building plans to support operational departments to achieve best practice performance through strong analytical capabilities, process improvement identification, and technology enhancements
• Maintains strong understanding of various system functionalities and leads team in identifying and implementing improvements for performance, workflow, and cost-to-collect reduction
• Effectively collaborates with IT and project management leaders for the successful planning and execution of revenue cycle-related applications/systems as part of transformation projects
• Leads the organization to continuously improve its revenue cycle performance continuum and operations through data, metrics, technology and updated processes
• Develops options, communicates, and builds support for recommendations to allow the organization to meet changing environment/regulatory requirements and to ensure the medical center receives appropriate reimbursement for services provided
• Performs evaluation/process redesign/implementation of healthcare business office function
• Leads development and implementation of consistent policies, procedures, and productivity standards to improve operations system-wide
• Maintains strong customer relationships with key strategic partners
• Monitors and provides regular reporting to senior management on key performance metrics
• Brings developing issues and recommended action to the attention of leadership/committees
• Ensures the quality of system deliverables, the quality of the work delivered by assigned functions, and compliance with formal service agreements
• Directs and/or oversees analysis of issues to identify developing problems/changes/potential risks that may impact the health system
• Collaborates with leaders in the system, developing strategies to mitigate risk
• Develops, maintains, and ensures compliance with standardized policies, processes, and programs throughout the organization, ensuring compliance with assigned staff as well
• Provides oversight to ensure required reports are filed accurately and compliant with deadlines
• Develops a high-performing team as measured through the achievement of benchmark process outcomes, audit and compliance results, financial goals, and employee satisfaction
• Stays current with government regulations regarding billing requirements
• Drafts goals, objectives, and budgets for assigned areas; monitors to ensure achievement
• Ensures all HIPAA privacy and security standards are adhered to/followed
• Relies on experience and judgment to plan and accomplish goals
• Regular and predictable attendance is an essential job function
• Performs other related duties as assigned
• Competent to meet age-specific needs of the unit assigned
Requirements and Minimum Qualifications
• Master’s degree in business, finance or related field or currently enrolled in a related Master's degree program, required
• 15 years’ related experience in healthcare required
• Minimum 7 years’ leadership experience required
• Proficient in revenue cycle technology systems
• Proven leadership skills incorporating accountability, open communication and team building
• Financial management skills, including analysis of financial data for operations, budgeting, auditing, forecasting, accounting, AR, reserve analysis, market analysis, staffing, and reporting
• Strong leadership skills to motivate cross-departmental teams' performance towards excellence using team concepts and consensus-building management styles
• Advanced/effective interpersonal, written/verbal communication, and presentation skills, and the ability to communicate complex finance concepts to others without a finance background
About Kootenai Health
Kootenai Health is a highly esteemed health care organization, serving patients throughout northern Idaho and the Inland Northwest. We pride ourselves on our outstanding reputation as both an employer and a health care provider. We have been recognized with many accolades and distinctions including being recognized as a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence.
As your next employer, we are excited to offer you:
Kootenai Health offers comprehensive medical plan options, including options for fully paid employer premiums for our full-time employees. For part-time employees, we offer the same plan options with affordable part-time premiums. In addition to medical insurance, we offer many voluntary benefits ranging from dental and vision to life and pet insurance. Kootenai Health also offers well-being resources and telemedicine service options to all employees, regardless of benefit eligibility. Benefits begin on the 1st of the month following 30 days of employment. Kootenai Health’s tuition assistance program is available after 90 days. If you want to further your education, we'll help you pay for it Kootenai Health sponsors retirement plans for employees that enable you to save money on a pre-tax and Roth after tax basis for your retirement. Kootenai Health will match your contributions based on years of service ranging from 3-6 percent. Competitive salaries with night, weekend, and PRN shift differentials An award-winning and incentive-driven wellness program. Including a MyHealth corporate team, onsite financial seminars, and coaching Employees receive discounts at The Wellness Bar, PEAK Fitness, and more Robust and interactive employee referral program And much more
If you strive to be an integral part of a high-quality healthcare system like Kootenai Health, we want to meet you!
Apply today! Please reach out to Lindsay Buchanan at lbuchanan@k.org with any questions.
Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.