Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.

Job Description

The Executive Director of Support Services will oversee and ensure the smooth operation and strategic development of key support functions for the implementation of deployed teams. Client facing leader for support services. Manages vendors and partners for support teams. Day to day leader for compliance, auto programs, aggregated spending, travel and expense, HCP spend, IT, and credentialing. This role will have excellence in field force deployment and operational tactical planning and oversite and contribute to the effective operational performance and regulatory compliance of deployed teams.

Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

Lead and manage support services to ensure operational excellence.Develop and execute support services strategies in alignment with the goals and objectives of the department.Oversee the auto programs offered to deployed teams to ensure full fiscal and operation execution with optimization of resources.Oversee the expense management systems (ie Concur) to ensure policy, adherence, efficiency and accurate reporting.Oversee and manage the compliance programs, including systems support and monitoring planning and implementation.Collaborate and manage working interdependencies within data systems (ie. CRM, Dialer, etc).Oversee, develop and execute all reporting processes as it pertains to core functions of the role.Manage and oversee third party vendor relations to ensure adequate services are being delivered and executed to the benefit of the department and organization.Collaborate with cross-functional teams both within DS and EVERSANA to drive process improvements and enhance service quality.Analyze and report on key performance metrics to the senior management team.Participate in the implementation and ongoing support of medical and commercial deployed teams.Oversee and implement operational strategies and tactics for effective compliance and monitoring programs.Partners with other Executive Directors, VPs and SVPs within DS and EVERSANA.Supports Deployment Solutions pricing and contracts as it relates to support servicesEnsure high degree of accuracy.Exhibit strong commitment to achieve project goals and be willing to extend extra effort when necessary.

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values.  In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:

 

Coach, mentor, educate and develop direct and indirect team members to enhance support services for Deployment Solutions.Hold direct reports accountable to behaviors and expectations.Interview, select and supervise the activities of the department staff; communicate interpret and discuss with team the company policies and procedures.Determine job objectives, work methods and performance standards; review performance relative to departmental objectives discussion appraisal with each employee and performance; authorize and communicate salary changes, promotions, transfers, discipline and discharge and administer all other personnel actions.All other duties as assigned.

Qualifications

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

Education: Bachelor’s degree in business administration, Operations Management, or a related field (Master’s degree preferred)Experience and/or Training: BA/BS degree and 15+ years of equivalent/relevant experience with 5+ years in a management role within the pharmaceutical industry, particularly with contracted medical and commercial deployment experience for operations and client facing business.Experience with deployment solutions support service implementation.Experience managing project management services.Experience in project execution and systems.Proven success in leading multidisciplinary teams.Excellent follow through, sense of urgency, ability to work on your own and be self-sufficient.Strong written/verbal communication skills; strong interpersonal and presentation abilities with the ability to effectively communicate with individuals both internal and external to the organization with proven ability to communicate to customers/clients in a clear, focused and concise manner.Adaptable and flexible to change with strong ability to prioritize multiple responsibilities/projects.Demonstrated strong customer facing skills with evidence of proven ability to build strong relationships.Technology/Equipment: Moderate knowledge of Microsoft Suite, strong analytical and communication skills. BI industry knowledge.

Additional Information

OUR CULTURAL BELIEFS

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.

Always Innovate I am bold and creative in everything I do.

EVERSANA is committed to providing competitive salaries and benefits for all employees. Salary range for this position is $148,000 - $200,000.   The base salary range represents the low and high end of the salary range for this position.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).  EVERSANA reserves the right to modify this base salary range at any time.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

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