With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
\nIf you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
\nAn Executive Floor Assistant Manager with Conrad Hotels and Resorts is responsible for creating memorable experiences for guests, and ensuring satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.
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What will I be doing?
\nAs an Executive Floor Assistant Manager, you will be responsible for the satisfaction of Guests throughout their stay at the hotel by ensuring that enquiries receive responses, and advice and information is delivered when requested. An Executive Floor Assistant Manager contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards::
\n\n\nSupervise Executive Floor operations during your assigned shift to a consistently high standard.\nEnsure your shift team has a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.\nAssist in “WOW” experience of guests.\nServe as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements.\nDeliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations\nMaintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.\nConduct pre-shift briefings and advise your shift team of any special events or VIP Guests in the hotel that day.\nManage queue at the desk and assist with the arrivals and departures at the front desk when required.\nTo supervise and assist in the preparation and serving of alcoholic and non-alcoholic beverages.\nMonitor the appearance, standards and performance of Team Members with an emphasis on training and team work. \nEnsure that F&B setups during various offerings are maintained and coordinated to the agreed standards with Chef \nWelcome Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints.\nMaintain the required level of inventory on F&B items and Guest amenities.\nDemonstrate a knowledge of external locations, attractions and landmarks in the vicinity. \nProject a professional image and manner with an emphasis on hospitality and Guest service. \nSolicit and provide feedback to the Executive Floor Manager on guest comments.\nEnsure that the Lounge and Reception areas are kept in clean and presentable conditions at all times \nComply with Hotel security, fire regulations and all health and safety legislation \nFamiliarize with Hotel and Executive Floor policies.\nUndertake tasks as instructed by the Executive Floor Manager \nServe your role and Team in an environmentally-conscious manner \nCoach new Executive Floor Executives on role and responsibilities\nSupport new team members in any areas that they are not yet competent to handle independently. \nFollow up on required actions to Guests and team members in other departments \nMonitor departure rooms promptly in order to manage the room situation and avoid any guest disputes \nEnsure that the Reception and Lounge are sufficiently stocked with daily essentials (including stationery, letterheads, folio paper, food and beverage items etc.) \nSupport in receiving and confirming room reservations.\nThe Management reserves the right to make changes to this job description at its sole discretion and without advance notice.\n
What are we looking for?
\nAn Executive Floor Assistant Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:
\n\nAt least 4 years of previous experience in the luxury hotel, leisure or retail sector\nCalm, efficient, resourceful and organised \nExcellent personal presentation and communication skills \nA passion for delivering exceptional levels of Guest service \nAbility to listen and respond to demanding Guest needs \nMulti-lingual \nAccountable and resilient \nAbility to work under pressure \nFlexibility to respond to a range of different work situations \n\n\n
What will it be like to work for Hilton?
\nHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!