Executive Floor Manager (Thai Speaking)
kempinski
Executive Floor Manager (Thai Speaking)
DescriptionTo maintain the highest level of service and to give maximum attention to all guests, specifically Executive Floor guests nd to ensure all policies of the Hotel are carried out at all times and to undertake any other duties and responsibilities as required by Management.
Key Responsibilities\nResponsible for subordinates and monitoring activities of every Receptionist/Supervisor such as check in, check out and money exchange. Coordinates the work of all subordinates to ensure guest satisfaction and compliance to Kempinski standards.\nOrganize and coordinate with Front Office Management all arrivals and departures of Executive Floor guests, VIP’s, groups, room assignment, billing and any additional information requested.\nProvide support to all the Front Office staff in order to ensure smooth, prompt and polite service.\nParticipate in the selection of staffs, motivate them to bring about excellent performance and evaluate their performance periodically.\nIdentify the training needs, assists in the development of a departmental training plan and the implementation of training activities and follows up. At times, conducts training sessions.\nCoordinate with Reservation Department the daily arrivals and solves the reservation discrepancies or any other unusual situations.\nVerify that information on city ledger payments and other hotel pre-payment is complete and accurate and coordinates with Accounting Department the obtainment of missing information.\nResponsible for the cash inventory allocated to staffs, daily check, declaring shortfalls and ensure float is balance.\nMaintain regular exchange with Housekeeping Department to ensure the information on the room status in Opera is accurate. Coordinate the room cleaning and maintenance in order to accommodate the guest in the hotel as quickly as possible.\nKeep the staffs informed on the daily operational activities and challenge and provide all\nInformation relevant to their job duties through meetings, handover and logbook.
\n\n
\n
Application Deadline: 28 February 2025
Department: Rooms Division, Front Office & Guest Services
Employment Type: Permanent - Full Time
Location: Thailand - Bangkok
Reporting To: Director of Rooms
DescriptionTo maintain the highest level of service and to give maximum attention to all guests, specifically Executive Floor guests nd to ensure all policies of the Hotel are carried out at all times and to undertake any other duties and responsibilities as required by Management.
Key Responsibilities\nResponsible for subordinates and monitoring activities of every Receptionist/Supervisor such as check in, check out and money exchange. Coordinates the work of all subordinates to ensure guest satisfaction and compliance to Kempinski standards.\nOrganize and coordinate with Front Office Management all arrivals and departures of Executive Floor guests, VIP’s, groups, room assignment, billing and any additional information requested.\nProvide support to all the Front Office staff in order to ensure smooth, prompt and polite service.\nParticipate in the selection of staffs, motivate them to bring about excellent performance and evaluate their performance periodically.\nIdentify the training needs, assists in the development of a departmental training plan and the implementation of training activities and follows up. At times, conducts training sessions.\nCoordinate with Reservation Department the daily arrivals and solves the reservation discrepancies or any other unusual situations.\nVerify that information on city ledger payments and other hotel pre-payment is complete and accurate and coordinates with Accounting Department the obtainment of missing information.\nResponsible for the cash inventory allocated to staffs, daily check, declaring shortfalls and ensure float is balance.\nMaintain regular exchange with Housekeeping Department to ensure the information on the room status in Opera is accurate. Coordinate the room cleaning and maintenance in order to accommodate the guest in the hotel as quickly as possible.\nKeep the staffs informed on the daily operational activities and challenge and provide all\nInformation relevant to their job duties through meetings, handover and logbook.
\n\n
\n
Confirm your E-mail: Send Email
All Jobs from kempinski