Executive Front of House Host

Hospitality / Customer Service Experience is essential

Main duties

Work as part of a small team of executive hosts to support the day to day running of the house, including extensive formal & kitchen gardens and the conference facilitiesEnsure high standard of cleaning, catering and maintenance requirements are met and issues escalated as necessaryFlexibility in working hours, including travelling between locations, evening working with some overnight staysBe adaptable to a changeable environment and able to operate on a flexible rota systemAbility to host high profile customers with discretion and 5 star excellenceManage all logistics in support of Customer VisitsFully understand and comply with client strategy, policies and proceduresProvide a VIP Concierge Service, including “Meet and Greet”Develop effective professional working relationships with client personnel at all levels of the Organisation.Develop effective professional relationships with home and international customersEnsure all AV/IT requirements are managed, ensuring all equipment is in good working order daily.Support Emergency Procedures as necessaryUndertake mandatory training courses relevant to the roleWork closely with the in house catering team to adapt seasonal menus

Key skills

Extensive hospitality / customer service experience is essentialCustomer focused – always putting the Customer at the forefront of everything you do.Ability to remain calm and composed under pressureAbility to communicate effectively with Customers and personnel at all levels of the OrganisationCultural AwarenessOrganisational and Time Management SkillsAbility to Problem Solve and escalate when necessaryCustomer orientated approach with a high attention to detailKnowledge and operational experience of Microsoft Office softwareDesire to continually improve and self develop

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