ESSENTIAL DUTIES & RESPONSIBILITIES:

 

Actively solicit various organizations, client lists and leads for future bookings to include both the Racing Grandstand and Clubhouse. Meet established goals. Ensure all rooms, food and beverage, amenities and special requests are well-communicated and tracked through a BEO.  Remain aware of client needs and groups coming onto the property. Sales Manager will remain in contact while on property to establish the rapport needed to rebook client. Complete all reports, assigned tasks, telephone calls, follow-up, and correspondence in a timely manner. To maintain all sales files in an organized, legible fashion with all detail, correspondence, and conversations documented. Detail and finalize all aspects of any planned group food and beverage functions being held on resort property.   Confirm all reservations and communicate to the client. Complete follow-up with each booked group and forward comments on a weekly report to management with feedback on the entire experience.  Maintain a calendar of contact dates for clients to allow for booking of regular events. Work closely with all departments in a fashion which will foster communication, understanding, and benefit the property as a whole.  Attend meeting and events as assigned on and off property including but not limited to: trade shows, tourism events, meeting planner events and networking events for local businesses.  Actively participate in special promotions, public relations, events, etc. and seek additional events that could be beneficial for the company.  Maintain a database of the competitive set including their pricing structure and requirements. Keep abreast of industry trends through reading of trade publications. Oversee assigned groups while they are on property and handle any changes, additions, or problems in a timely fashion. Meet with each client at least twice per day while the group is at the resort. Communicate with departments, which are effected when group is on property. You will orchestrate and direct employees in performing specified tasks on behalf of client during employee’s operational day.  Exercise sound business judgment generating effective solutions to guest complaints quickly and/or raising issue to management as necessary. Maintain up-to-date knowledge of all gaming, promotions, events, entertainment and general property information.  Safeguard the confidential nature of all departmental and company records. All other duties as assigned.

 

 

 

 

EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS:

 

Two to Four years of Conference Sales experience is a plus. Excellent communication skills. Travel to client’s offices or locations are required. Ability to operate own vehicle or company assigned vehicle to attain these goals.  Must be able to stand/walk/ sit for extended periods. May be exposed to working in a noisy, smoke/secondary smoke environment.  Must be at least 21.  Must be able to obtain and maintain appropriate licensing.  Must be able to pass a background investigation.

 

EDUCATIONAL REQUIREMENTS:

High School Diploma or equivalent required.  College Degree preferred