The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
The Executive Host is responsible for supporting the retention of the property's casino customer base while streamlining processes to deliver exceptional customer service. This role requires sound judgment in fulfilling casino customer requests, ensuring all actions align with MGM Resorts International's marketing policies, practices, and procedures.

THE DAY-TO-DAY:

Assess customers' casino activity to determine appropriate incentives and, if authorized, approve a minimum amount of complimentary offerings and allowances (e.g., hotel stays, dining, beverages, event tickets, promotional chips, free play, airfare, or discounts).

Support the growth and retention of the property's customer base by engaging and building relationships with guests.

Ensure guests from assigned regions receive a warm welcome at check-in and check-out, providing personalized service throughout their stay to enhance their experience.

If authorized, establish marker authorization limits for eligible customers.

Participate in special events as needed to support marketing efforts and engage with customers.

Safeguard highly confidential customer information, ensuring guest privacy and restricting the release of details per company policies.

Address and resolve customer concerns and disputes to meet both guest satisfaction and company standards.

Adhere to all local regulations, including Title 31, and complete all required compliance and training sessions.

THE IDEAL CANDIDATE:

Able to work in a fast-paced environment and works effectively as part of a team.

Demonstrates excellent customer service skills.

Possesses strong interpersonal skills to communicate effectively with all business contacts.

Flexible in working a variety of shifts.

Maintains a professional, neat, and well-groomed appearance in accordance with MGM Resorts International Marketing standards.

Proficient in navigating and utilizing computer programs efficiently.

Bachelor’s degree or equivalent experience required.

Minimum of 1 year of prior work experience required.

2+ years of experience in hotel operations, casino marketing, VIP services, or table games preferred.

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally

Health Benefits

Health & Income Protection Benefits (For eligible employees)

Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts

Free meals in our employee dining room

Free parking on and off shift

Various programs and networking opportunities to help you get promoted

Volunteer opportunities to give back to the community

Other various discounts with company partners such as travel, electronics, online shopping, and many more

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19648

Are you ready to JOIN THE SHOW? Apply today!