Essential Duties and Responsibilities

The following and other duties may be assigned as necessary:

Supervises Front Desk, Housekeeping and Laundry for assigned shift creating a differentiated service experience and ensuring optimum performance of all. Ensures that excellent service is provided to guests in a prompt, friendly and courteous manner. Builds guest relations through visibility to guest, solicitating/requesting feedback, resolves guest complaints relating appropriately and professionally.  Ensures the hotel meets operation brand standards. Executes arrangements for Casino and VIP guests such as greeting, pre-registration, baggage handling and VIP guest service treatment. Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures, and guidelines to maintain desired standards, and high-quality service. Then, monitors results through inspection, evaluation, and analysis. Makes changes if necessary to achieve results.  Responsible for ensuring optimal operations and consistent high-quality standards in areas of responsibility during all business hours.  Supervisory accountability for all team members for daily and long-term operations includes hiring, training, and development, including coaching, mentoring and appropriate performance management up to and including separation.  Responsible for scheduling (planning, assigning, and directing work) to meet business demands and ensure customer satisfaction.  Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, and department goals. Instructs assigned team members as to the safety policies and procedures and reports all safety hazards are eliminated. Ensures all team members are trained in OSHA regulations.  Performs all other related and compatible duties as assigned.  Acts as a role model and always presents oneself as a credit to the Company and encourages others to do the same.

 

Requirements / Qualifications / Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Previous Housekeeping managerial experience preferred (2 years). Must have effective communication and written skills. Strong management skills required. Able to walk for extended periods of time. Knowledge of chemicals and cleaning equipment project management and scheduling. Knowledge of Union is a plus. Comprehensive computer knowledge, i.e., Microsoft Word, Excel, Stratton Warren; AS400: LMS   Forbes and AAA standards experience preferred Experience opening a new Hotel property is highly preferred

 

Certificates, Licenses, Registrations

Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.

 Ability to earn and maintain Gaming License.