This role provides an excellent opportunity to apply your critical thinking and problem-solving skills in a dynamic and challenging environment.

You will manage day to day running of the Lobby Reception, responsible for reception desk essential functions; greeting and directing clients, answering telephone calls, promptly returning emails, etc.  You will primarily support all aspects of employees/visitors and guest services across three main areas - Lobby Reception, Conference Center, and Lobby Coffee Bar.

As a Lobby Executive Receptionist of JPMorganChase, you are expected to leave a lasting impression by delivering the highest standards of service to employees and visitors entering the firm’s buildings. The ideal candidate must have outstanding organizational and people skills, excellent written and oral communication skills, and multi-tasking talent.
 

Job Responsibilities:

Coordinate employee / visitor or host needs prior to guest arrival and communicate changes to the team Welcome and register guests in accordance with building/security procedures. Ensure information submitted in the visitor registration system is accurate and up-to-date to include company name details where applicable. Be a ‘Culture Carrier’ per Global Amenity Services brand standards and ensure the team is adhering to these guidelines  Build working relationships with colleagues to include meeting planners, internal admins, building personnel, Global Security, etc. Support reception and general booking inquiries of the Conference Center when needed Provide on the spot feedback when customers complaints are received and handle all escalations at the lobby desk as needed Be knowledgeable of building and meetings/events taking place in Amenity spaces Adhere to standards of operations established for guests and employees. Be the first point of contact for general enquires via telephone and e-mail Take responsibility for overcoming issues affecting service standards and by effectively communicating any ongoing/potential issues that need to be addressed Be familiar with the firms’ amenities/services to respond to employees, visitors and client inquiries. Maintain the reception area, keeping it clean and free of clutter Provide weekly/ monthly reports , MIS , guest history

 

Required qualifications, skills and capabilities:

Minimum 3 years experience in a high-end client-facing reception role, front office, guest services, management position in the hospitality industry Neat in appearance; ability to present a polished image and follow uniform guidelines without exception Excellent written and verbal communication skills Hands-on experience with office equipment (e.g. laptops and printers) Good time management skills Experience with administrative and clerical procedures Able to contribute positively as part of a team, helping out with various tasks as required Must be willing to work flexible shifts covering lobby reception hours and locations The Lobby Reception team is expected to look visibly neat and tidy at all times. Following the Dress Code, General Guidelines, Day-to-Day Usage, and Grooming Standards allows the team to create an immaculate presence that garners both respect and individuality.

Preferred qualifications, skills and capabilities:

Competency in Microsoft applications including Word, Excel, and Outlook. Knowledge of EMS booking system (a plus)