Job Summary

Deliver floral services to entire GM property including shared service partners. Deliverables include service quality, design and presentation of all floral arrangements to the satisfaction of internal external customers. Additionally, relationship management with our key hotel partners is a critical component of the role.

Responsibilities Directly manage the operating units/ contractor under his/her scope Establish Department Operating Manuals and Specific Operating Procedures to ensure maximum comforts for guests Coordinate closely with all departments to ensure the delivery of fresh floral per defined standards Coordinate and conduct regular inspection of floral to ensure compliance to standards Meet regularly with senior management to manage the deliverables to those properties Meet regularly with floral contractor to ensure all KPI’s pertaining to quality, cost and presentation are being met Ensure adequate supplies of operating equipment are maintained Identify, review, and facilitate continuous training programs for employees on new operation techniques to increase productivities and maximize revenue and guest services for the hotel. Plan, implement and administer an energy management program Create opportunities within other divisions/departments to share resources to save cost or build revenue Establish good control practices/systems and review as and when necessary Keep abreast of the competition and to evaluate the market trends, identify the business needs and able to take actions to maximize the profits for the company Perform all functions as and when required by the management. Prepare annual budget and ensure monthly P & L I closely control to meet budget Requirements Formal floristry training At least 4 years of work experience as Floral Designer (senior capacity) Strong written and oral communication skills Computer skills Solid working knowledge in hotel operation, preferred Customer focus