Job Title: Executive Meeting Manager (EMM)
Location: Hyatt Regency Indianapolis – Downtown
Employment Type: Full-Time
About Us:
Hyatt Regency Indianapolis is a contemporary downtown hotel seamlessly connected to the Convention Center and just steps from Lucas Oil Stadium. We blend modern amenities with classic design elements to create a comfortable oasis in the heart of one of the Midwest’s most vibrant cities. Our team is dedicated to delivering exceptional experiences for guests, and we are looking for an Executive Meeting Manager to join our dynamic sales and events team.
Job Summary:
The Executive Meeting Manager (EMM) is responsible for soliciting, negotiating, and securing new and repeat business to maximize revenue. This role requires a proactive approach to sales, relationship-building, and event coordination, ensuring seamless execution and guest satisfaction. The EMM will manage all function details from initial inquiry to final execution, handling room blocks, catering, event logistics, and billing coordination.
Key Responsibilities:
Sales & Business Development: Proactively solicit, negotiate, and confirm new and repeat business through lead follow-up, prospecting, and referrals to achieve revenue goals.
Client Communication: Respond to all small meeting, social and catering-only inquiries within four business hours and maintain an active list of top accounts for ongoing relationship building.
Contracts & Proposals: Prepare and execute sales contracts, proposals, and event orders to ensure clarity in expectations and deliverables.
Event Coordination: Manage all details of booked events, including space requirements, meeting times, A/V needs, menus, and billing.
Client Engagement: Conduct successful site tours and pre-convention meetings to finalize event details and ensure client satisfaction.
Banquet & Catering Coordination: Work closely with the catering and banquet teams to confirm menu selections, room setup, and special requests.
Operational Communication: Collaborate with hotel departments to ensure seamless execution, relaying event details via Banquet Event Orders (BEOs) and Group Resumes.
Meeting Planner Satisfaction: Implement strategies to exceed meeting planner satisfaction scores and ensure repeat business.
Administrative Duties: Maintain accurate records, reports, and event documentation while staying organized and detail-focused.
Additional Responsibilities: Participate in sales blitzes, host functions, travel as required, and assist the Director of Sales and Director of Catering & Events as needed.
Qualifications:
Education: Bachelor’s degree in Hospitality, Business, Marketing, or a related field preferred.
Experience: Minimum 1-2 years of experience in Convention Services, Banquets, Hotel Sales, or Marketing, or equivalent education and experience.
Skills & Abilities:
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with property management systems.
Strong communication, presentation, and organizational skills.
Excellent time management and ability to multitask in a fast-paced environment.
Analytical skills for assessing business potential and hotel revenue impact.
Strong sales and negotiation skills, including upselling and closing techniques.
Why Join Us?
Growth & Development: Join a world-class hospitality brand with opportunities for career advancement.
Team-Oriented Culture: Work in a collaborative, professional environment where teamwork is valued.
Competitive Compensation & Benefits: Enjoy a comprehensive benefits package, including medical, dental, life insurance, short- and long-term disability, 401(k), and travel discounts.
Exciting Workplace: Be part of an industry-leading team that creates unforgettable guest experiences.
Apply Today!
If you are passionate about sales, event planning, and providing outstanding service, we invite you to join our team at Hyatt Regency Indianapolis.