Executive Relations, Operations, Program Manager Austin,Texas,United States Support and Service Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work. Do you love taking on big challenges without precedent? Do you possess a deep knowledge of technical tools solutions and have a passion for innovation? As a part of our Corporate Executive Relations, Operations team, you will plan, mobilize, and execute mid to large scale projects, ensuring system changes are thoroughly tested and organizations are ready for process changes. You will be the prime mover of your projects including prioritizing, technological solutions and architectural decisions, resource-planning, communications, project governance, risk management, change management and readiness. You’ll connect the dots, build trust and understanding between groups, and orchestrate the activities needed to make your projects successful. The ideal candidate should have experience leading large global technical projects that interweave multiple functional teams and/or multiple systems. **Description** As a strategic Operations, Program Manager, you will be maintaining the day-to-day operations of our systems, ensuring seamless integration of new tools, addressing global technical escalations, troubleshooting technical issues, and maintaining efficient issue tracking processes. This position is integral to our ability to meet and exceed our objectives, ensuring that our operations are not only efficient, but also optimized for future growth. You will operate as part of a supportive and fun team of program managers, strategic partners, legal specialists and support staff who work closely together to protect Executive Relations interests. The programs you design and lead will enable the Global Executive Relations team to establish and refine workflows and procedures, improving operations on the floor and allowing the team to scale for the future. Core job responsibilities include: -Plan and lead multiple projects using AppleCare Project Management methodologies for consistently high-quality results -Lead the creation of to-be processes -Drive all steps of the technological design process from problem identification through solution vetting and selection -Host core team, leadership, and steering committee meetings, keeping core and management teams well-informed about project developments in a fast-paced environment -Lead geographically-dispersed, cross-functional teams, including collaborations with third party partners -Balance project scope, and schedule with business needs and expectations -Identify and engage all resources needed to mobilize projects -Establish project roadmaps and schedules, keeping activities on track to major milestones Additional responsibilities include: -Elicit requirements/user stories/use cases from subject matter experts -Drive solution design process with technical teams—generate and vet possible solutions; build, test, and refine models; finalize technical design -Handle project risk throughout the life of the project. Identify, document, and drive resolution of project issues -Identify key decision recommendations and broker agreements with internal and external partners -Ensure business teams and partners are prepared for system and process changes, including training plans for knowledge transfer to sustaining teams **Minimum Qualifications** + Minimum of 3 years of experience planning, managing, and efficiently delivering large cross-functional systems projects + Bachelor’s degree + Experience establishing a project and its appropriate structure from mobilization through to post launch + Experience supporting system configuration, and architecture + Experience with global projects incorporating regional and country-specific details + Possess outstanding communication and presentation skills (written and verbal) to all levels of an organization + Ability to form cohesive project teams across disparate organizations and groups + Ability to navigate through ambiguity to clarify objectives and execution plans + Ability to occasionally travel and work off/weekend hours to support projects, as needed **Key Qualifications** **Preferred Qualifications** + PMP or Six Sigma certification + Graduate degree in business or software engineering + Expertise in machine learning, and artificial intelligence **Education & Experience** **Additional Requirements** + Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) **Apple Footer** Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) . Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) . Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.