SummaryPosted: Feb 12, 2025Weekly Hours: 40 Role Number:200589190Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work. Do you love taking on big challenges without precedent? Do you possess a deep knowledge of technical tools solutions and have a passion for innovation? As a part of our Corporate Executive Relations, Operations team, you will plan, mobilize, and execute mid to large scale projects, ensuring system changes are thoroughly tested and organizations are ready for process changes. You will be the prime mover of your projects including prioritizing, technological solutions and architectural decisions, resource-planning, communications, project governance, risk management, change management and readiness. You’ll connect the dots, build trust and understanding between groups, and orchestrate the activities needed to make your projects successful. The ideal candidate should have experience leading large global technical projects that interweave multiple functional teams and/or multiple systems. DescriptionDescriptionAs a strategic Operations, Program Manager, you will be maintaining the day-to-day operations of our systems, ensuring seamless integration of new tools, addressing global technical escalations, troubleshooting technical issues, and maintaining efficient issue tracking processes. This position is integral to our ability to meet and exceed our objectives, ensuring that our operations are not only efficient, but also optimized for future growth. You will operate as part of a supportive and fun team of program managers, strategic partners, legal specialists and support staff who work closely together to protect Executive Relations interests. The programs you design and lead will enable the Global Executive Relations team to establish and refine workflows and procedures, improving operations on the floor and allowing the team to scale for the future. Core job responsibilities include: -Plan and lead multiple projects using AppleCare Project Management methodologies for consistently high-quality results -Lead the creation of to-be processes -Drive all steps of the technological design process from problem identification through solution vetting and selection -Host core team, leadership, and steering committee meetings, keeping core and management teams well-informed about project developments in a fast-paced environment -Lead geographically-dispersed, cross-functional teams, including collaborations with third party partners -Balance project scope, and schedule with business needs and expectations -Identify and engage all resources needed to mobilize projects -Establish project roadmaps and schedules, keeping activities on track to major milestones Additional responsibilities include: -Elicit requirements/user stories/use cases from subject matter experts -Drive solution design process with technical teams—generate and vet possible solutions; build, test, and refine models; finalize technical design -Handle project risk throughout the life of the project. Identify, document, and drive resolution of project issues -Identify key decision recommendations and broker agreements with internal and external partners -Ensure business teams and partners are prepared for system and process changes, including training plans for knowledge transfer to sustaining teams Minimum QualificationsMinimum QualificationsMinimum of 3 years of experience planning, managing, and efficiently delivering large cross-functional systems projectsBachelor’s degreeExperience establishing a project and its appropriate structure from mobilization through to post launchExperience supporting system configuration, and architectureExperience with global projects incorporating regional and country-specific detailsPossess outstanding communication and presentation skills (written and verbal) to all levels of an organizationAbility to form cohesive project teams across disparate organizations and groupsAbility to navigate through ambiguity to clarify objectives and execution plansAbility to occasionally travel and work off/weekend hours to support projects, as neededKey QualificationsKey QualificationsPreferred QualificationsPreferred QualificationsPMP or Six Sigma certificationGraduate degree in business or software engineeringExpertise in machine learning, and artificial intelligenceEducation & ExperienceEducation & ExperienceAdditional RequirementsAdditional RequirementsMore

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