ESSENTIAL DUTIES AND RESPONSIBILITIES

Submit quotes to clients created by the delivery teams for related services for exhibitors of assigned events as requested.Provides support to all clients ordering services via phone and/or email assisting with the ordering process or addressing questions/concerns. Responding within 24 – 48 hours.Processes advanced and/or on-site exhibitor orders for all services supplied by the department.Set up and maintains assigned event files.Marks up master floor plan noting individual booth service requirements.Compares master floor plan with individual exhibitor floor plan for accuracy in booth size and booth orientation.  Prepare work orders, as necessary, and distributes to technical personnel at least 10 days prior to event move-in.Acts as a liaison between exhibitors, EAC’s, Show Contractor and technical personnelProactively contacts clients for pre-event information relating to service orders, labor orders floor plans and/or payment.Maintains the Service Desk during event move-in and show hours handling exhibitor and/or EAC’s inquiries and service needs with appropriate follow through.Review completed work orders and enter additional charges against orders as necessaryWork with Finance and Department manager to resolve any billing discrepancies and disputes with assigned eventsUpload exhibitor order forms for assigned events, ensuring forms have current pricing and Advanced Rate Deadline.Other responsibilities as assigned by Director of Production Services  

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform this job successfully, one must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

·High School Diploma, College degree a plus.

KNOWLEDGE, SKILLS AND ABILITIESExcellent communication, interpersonal skills, organizational ability and the ability to multitaskStrong orientation towards customer service for the meeting, convention and entertainment industryAbility to work flexible hours, including nights, weekends, and holidays in addition to normal business hour as neededMust have professional attitude and appearance

COMPUTER KNOWLEDGE

To perform this job successfully, an individual should have working knowledge of event booking and scheduling software and be proficient in Microsoft Word, Excel, and PowerPoint.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to work both indoors and outdoors as required by the function. Must have the physical ability to maneuver around PCC, at times, walking and/or standing up to 8-10 hours daily. The employee is regularly required to sit for long hours; using hand to handle files, type and operate offices machines; to talk and hear on the telephone. Specific vision abilities required by this job include close vision to handle contracts, other office correspondence, etc.

HOURS OF WORK AND TRAVEL REQUIREMENTS

Irregular hours may be required, including evenings and weekends as assigned.

NOTE: The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.