Description The objective of an Enterprise Service Management Assisted (ESM) Account Manager is to reach out to existing Selling Partners (SPs) from a selected Lead Pool, from the MX Marketplace (771770), to support SPs on the process of adoption and re-adoption of key Amazon Marketplace Programs (e.g., Fulfilled by Amazon, External Fulfillment, Advertising, Brand Tools, Promotions) resulting in bettering Seller Experience (SX) of reached out SPs and improving Customer Experience (CX) through improved selection offering, quality and lead-times. ESM representatives are evaluated by: (1) the number of engagements within the year (from the selected Lead Pool); (2) the conversion percentage to adopted/re-adopted Amazon Marketplace Programs; and (3) quality score on SP anecdotes from support provided. The ideal candidate is motivated, agile, with strong time management and project management skills, technical and analytical. This opportunity requires excellent troubleshooting, problem-solving, and communication skills as well as team skills. At the core of the position is high attention to detail and delivering high quality results on time. Basic Qualifications - 3+ years of business development, partnership management, or sourcing new business experience - 3+ years of developing, negotiating and executing business agreements experience - Bachelor's degree - Experience with sales CRM tools such as Salesforce or similar software - Experience in setting up and managing a sales pipeline - Fluent in English Preferred Qualifications - Experience interpreting data and making business recommendations - Experience in online advertising or high-tech products/services Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.