Company Description

Sutherland is seeking an organized and goal-oriented person to join us as Sr Manager, Manager, TM and SME – Travel Vertical. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Responsibilities:

1. Managing Cluster/Community Performance

Complete weekly coaching sessions and call audits.Complete weekly huddles and come up with Team strategy to achieve operational goals.Partner with Operations Manager on Continuous Improvement activities, training and action plans.

2. Client Advocate

Accomplish weekly deliverables, such as: ·  Coaching compliance inclusive of RCAs and action PlansTeam attendance infraction insights through internal Sutherland attendance tool.Provide ideas that can help the client improve their product, business, processes and/or policies.

3. People Management

 Set up accountability discussions on attendance and performance challenges.Determine training needs to equip staff with fundamental skills and knowledge.Keep employees in the loop for any internal and external updates.