This role will be responsible for expense report processing, expense report audits, responding to service ticket inquiries, and other travel & expense functions. This individual will provide best-in-class customer service, is thorough, and is a self-starter who can work both independently and with a team. This individual will be expected to collaborate, advocate best practices, and support peers where needed. Moving quickly while maintaining attention to detail, and utilizing problem-solving and critical thinking skills to support business objectives will be key to success in this role.

Job responsibilities:

Processing expenses in Concur in accordance with the firm’s travel and expense policies Assisting with answering general end user inquiries Linking corporate cards, expense reconciliations  Assisting with integration of acquired practices into existing Concur expense processes Ensuring quality customer service and customer satisfaction Providing exceptional customer service related to inquiries from both internal and external sources Maintaining confidential data, enforce internal controls, and comply with policies and procedures Assisting in ad hoc projects as needed

Required qualifications, skills, and capabilities:

Ability to respond to multiple high-priority requests concurrently and keeping all stakeholders updated of status Exceptional attention to detail Highly organized and keeping close track of progress  Ability to work cooperatively with others Able to work in a dynamic, fluid, fast-paced environment Ability to be discrete and maintain confidentiality on a wide range of issues Knowledge of MS Outlook, MS Suite (PowerPoint, Excel, Word)  Intermediate Excel skills Commitment to customer service and ability to work in team-oriented environment

Preferred qualifications, skills, and capabilities:

Experience in a travel & expense system (i.e., Concur, CWT, etc.), finance or similar business function is a plus Highly comfortable with learning and adapting to new technologies Strong interpersonal, analytical, prioritization, and communication skills Knowledge of travel industry is a plus